Manager of Train Operations

Overview

TransitAmerica Services, Inc. is currently seeking a Manager of Train Operations in San Jose, CA to join our team.

The pay range for this position is $130,000 - $150,000.

Duties And Responsibilities

• This is a non-exhaustive overview of the job duties for this position.
• Management of the Caltrain Central Control Facility (CCF) to ensure the safe, timely operation of the railroad.
• Supervise, lead, mentor, coach CCF staff, Supervisor Train Operations (STO), Control Center Train Dispatcher (CCTD), Communication Clerks/PIDS/Crew Callers in accordance with Company policies, procedures, contractual requirements and applicable laws and regulations.
• Interface with employees, the client, reporting agencies, and governmental agencies as directed.
• Maintain electronic and paper records per FRA requirements.
• Conduct required Operational Efficiency Testing of employees.
• Ensure regulatory compliance with 49 CFR Parts 217, 219, 225, 228, 234, and 236.
• Lead and manage the railroad during emergencies, including conference calls.
• Participate in CCF related conference calls and meetings, shares information with appropriate CCF personnel and TASI departments.
• Ensure special event trains operate as needed/planned.
• Create, manage, and track work schedule for all CCF staff and complete payroll process.
• Manage Train Performance Summary (TPS) data.
• Review Daily Operations Report and daily track bulletins for accuracy.
• Ensures compliance and timely execution of Standard Operating Procedures (SOP), Emergency Plans, and Special Instructions.
• Investigate and close out customer complaints in the Industry Safe database.
• Coordinate with other departments to accomplish necessary work on the railroad CTC territory.
• Document, review, and track Key Performance Indicators.
• Regular and consistent engagement, participation, and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position.
• Regular and predictable attendance and punctuality are a requirement for this position.
• Other duties as assigned.
  
  

Qualifications

• High School diploma or equivalent.
• Bachelor’s degree or equivalent work experience.
• A minimum of five years professional experience in a rail operations environment or working as a train dispatcher.
• Minimum three years professional experience supervising employees with increasing responsibilities.
• Must be General Code of Operating Rules (GCOR) qualified or become GCOR qualified within 30 days of hire date.
• Must become qualified on the Train Dispatcher Manual (TDM) within 30 days of the hire date.
• Must become qualified on the Caltrain Standard Operating Procedures (SOP) within 30 days of hire date.
• Must become a qualified testing officer under CFR49 Part 217 within six months of hire date.
• Organized and able to work independently.
• Proficient with Microsoft Office products.
• Ability to manage a wide range of complex projects requiring coordination across many stakeholders while meeting expectations and deadlines.
• Ability to communicate effectively to large groups while prioritizing safety, passenger rail service, On-time performance, and the requirements of the owner.
• Consistently reduce the time needed to complete recurring tasks.
• Accomplishes work quickly and efficiently.
• Consistently demonstrates deep technical skills/ knowledge when performing the duties and responsibilities of the position.
• Understanding of regulatory and governmental functions related to FRA, GCOR and CPUC General Orders.
• Demonstrate strong and effective communication, organizational, and time management skills.
• Ability to function calmly and exercise sound judgment during rapidly changing situations and crises in a fast-paced work environment.
• Ability to organize and prioritize tasks and coordinate multiple tasks that are time sensitive and/or urgent.
• Must perform tasks in the presence of distracting stimulation or under monotonous conditions without significant loss in efficiency, and make rapid, correct decisions.
• Must have the highest standards of personal integrity and commitment to task.
  
  

Pre-Employment Requirements

• Subject to pre-employment background check.
• Subject to pre-employment physical, medical evaluation, and drug screen due to the safety sensitive nature of this position
• Successfully complete and maintain any required safety certification and testing on an annual basis.
  
  

Physical Requirements

The physical demands described below must be met by an employee to successfully perform the essential job functions of this role. This position will be physically demanding at times. This is a non-exhaustive overview of the physical requirements of this job.

• Able to walk on uneven surfaces up to one-half mile.
• Maintain balance for an extended period of time while train is in motion.
• Must be able to be aware of surroundings and follow verbal commands while being exposed to moderately loud noises on a daily basis.
• Work in a confined access/space environment with a width of 16 inches.
• Must be able to adapt to various temperature extremes including but not limited to heat, cold, moisture and wind.
• Regularly sit and stand for an extended period of time.
• Able to tolerate repetitive movements, squatting/bending, and overhead reaching.
• Able to lift up to shoulder height and horizontally transfer up to 35 pounds for a distance up to 10 feet.
• Regularly kneel, bend, squat for extended periods of time.
• Regularly reach overhead.
• Regularly grasp/squeeze equipment with a force up to 20 pounds.
• Regularly ascend/descend a platform with a height of up to 36 inches from the floor.
• Regularly ascend and descend an 8 step ladder while carrying up to 20 pounds.
• Must successfully pass color/vision examinations as required by the position.
• Must be able to hear and distinguish auditory signals as required by the position.
• Able to work in a safety sensitive work environment.
  
  

Safety

• Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all.
  
  

Benefits

• Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.
  
  

Why Herzog

Founded in 1969, Herzog is headquartered in St. Joseph, Missouri, with a satellite office in Fort Worth, Texas.

Over the course of our 50 year history, Herzog has become a national leader in the construction, operations and maintenance of commuter rail, light rail, streetcar, and freight rail projects.

We believe our culture is at the heart of our existence. It is that belief which empowers every member of our professional family to act with purpose and passion as they advance their career throughout their personal pursuit of excellence.

Backed by over five decades of experience, Herzog delivers exceptional customer service and elite results.

Our success is the outcome of our relentless pursuit of excellence, our passion for our customers, safety without compromise, and a deep-rooted belief in the power of team.

We invite you to join us on our journey to excellence as we work to be better today than yesterday and better tomorrow than today.

It is the policy of TransitAmerica Services, Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.