Claims Manager

 HES is a premier national provider of facilities management services focused 100% on educational institutions.

Headquartered in Knoxville, Tennessee, we pride ourselves on building best-in-class programs for custodial, maintenance, grounds, and landscaping services.

With hundreds of years of combined facilities experience, our leadership team is comprised of results-oriented, hands-on executives and facilities experts who give your facilities our full attention.

Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.

 

Want to become part of a winning team with opportunities for growth, career advancement and development? HES Facilities is proud to provide an environment where we support you and your drive for success. We have a passionate commitment to learning and investing in our associates looking to accelerate their careers. We offer a wide range of employment opportunities for professionals and entry level candidates who share our core values.

HES Facilities Management is an equal opportunity employer. HES Facilities Management does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

The Claims Manager is responsible for investigation and oversight of all workers compensation, general liability, and auto claims to minimize the Company’s financial exposure and future experience. Role includes processing and assessing each claim and working with third party insurance carriers, attorneys, physicians, and other involved parties to ensure proper benefits are paid, Company policies and procedures are followed, and claims are fairly and expeditiously resolved. 

Responsibilities:

-            Coordinate and direct company managers in post-accident handling of all claims, including but not limited to, workers compensation, GL, and auto

-            Coordinate and monitor vocational rehabilitation

-            Provide analysis on claims made, cost, duration, and preventability to safety partners, legal, and operations as requested

-            Coordinate investigations and provide recommendations to prevent future occurrences

-            Build and maintain relationships at all appropriate levels of management and control functions, (for example, legal and compliance) to share best practices to address common control or risk concerns, increasing the level of management understanding in terms of emerging risks that impact their business

-            Prepare and provide regular status reports to senior management concerning critical issues and significant concerns pertaining to company risk. 

-            Serve as key liaison with third party insurance and safety partners

-            Ensure complete and accurate files of all related materials

-            Other daily, weekly, monthly duties as assigned

Required Skills and Qualifications

-            Preferred minimum 3-6 years’ experience managing workers compensation and high value general liability claims 

-            Independent, self-motivated

-            Strong understanding of insurance, workers compensation, and claims investigations

-            Highly organized, ability to effectively prioritize and meet deadlines

-            Excellent written and oral communication skills 

-            Excellent computer skills and software literacy

-            Position will require travel, including overnights and weekends, up to 25%


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