What are the responsibilities and job description for the Account Manager position at HES?
Health Enhancement Systems, Inc. (HES) is the world leader in workplace wellness challenges. Our products are designed to introduce healthy, positive change into the lives of participants … hundreds of thousands … each day. We’re looking for a full time account manager to join our team and work with us to provide world-class service and support people in their journey to better health. What you’ll do:
- Customer Service
- Product Training
- Online Support
- Client Relationships
- Program Implementation
- Quality Assurance
Knowledge
- Proficient in computer (PC or Mac) and Internet use
- Experienced with Microsoft and Google products
- Broad understanding and familiarity with Internet capabilities — interactivity, transactions, email, account management tools, etc.
Skills
- Collaborate and effectively communicate with customers to meet and understand their needs
- Excellent written and verbal communication
- Attention to detail — documentation and follow-up
- Exceptional organizational ability
- Troubleshooting — relentless pursuit of problems and resolution
- Timely responses in all communications
- Fast learner.
Qualities
- Customer service mindset — will do whatever is necessary to take care of clients efficiently, accurately, and with professionalism, even if the client is in error
- Helping nature — desire to assist clients and colleagues whenever necessary to contribute to the overall value and growth of Health Enhancement Systems
- Self-starter — must be able to understand overall goals/direction but not require close supervision
- Confident personality — without being pushy or aggressive
- Team player — can be relied on to complete tasks and work well with others
- Flexible and responsive — can shift focus quickly with changing priorities
- Calm — handles multiple priorities while staying relaxed.
Benefits & Perks
- Generous paid vacation
- Simple IRA plan
- HSA contribution
- $200 smart phone credit $30/month for data
- Monthly wellness benefit for personal health/wellness products or programs
- Reimbursement for eligible health insurance plans
- Financial Wellness Coach
- Adjustable height desk
- Daily walking breaks
- Casual dress.
Where We Work
This is an in-office position. HES headquarters is in Midland, MI. Our recently remodeled office space gives us all ample working areas and a full kitchen.
Please send your “Why You Need Me” letter* to Rachel LaBerge at the email address provided on our website: https://hesonline.com/careers/account-manager/
*We don’t need your resume yet. First we’d like you to take a close look at this summary and our website. Then send us a letter explaining why you believe you’re a good fit for this position and our HES team. Once we review your letter, we’ll be in touch.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Health savings account
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $21
