What are the responsibilities and job description for the SRC Agent position at HES?
Overview
HES is a premier national provider of facilities management services focused 100% on educational institutions.
Headquartered in Knoxville, Tennessee, we pride ourselves on building best-in-class programs for custodial, maintenance, grounds, and landscaping services.
With hundreds of years of combined facilities experience, our leadership team is comprised of results-oriented, hands-on executives and facilities experts who give your facilities our full attention.
Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.
Want to become part of a winning team with opportunities for growth, career advancement and development? HES Facilities is proud to provide an environment where we support you and your drive for success. We have a passionate commitment to learning and investing in our associates looking to accelerate their careers. We offer a wide range of employment opportunities for professionals and entry level candidates who share our core values.
Job Skills / Requirements
The SRC Agent supports HES Facilities Management by greeting clients / visitors, answering phones, supporting the Director of Facilities.
The Administrative Assistant will use a computerized work order system to distribute daily, monthly and emergency work orders to employees. This person will also organize and analyze data found in the work order system to support management in overseeing performance metrics for the facility.
Essential Functions :
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Job Description
The Administrative Assistant oversees the administrative functions related to the facilities management department.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned) :
The primary responsibility of the Administrative Assistant is overseeing the administrative functions of the facilities management department. Essential aspects of this position include :
- Issue / Track Work Orders
- Develop forms and related tools required to support the operations team
- Ability to use Microsoft Office products
- Track training records of staff
- Required to follow all HES Facilities, client, and regulatory agency policies.
EDUCATION and / or EXPERIENCE :
High School Diploma
LANGUAGE SKILLS :
Ability to read and comprehend instructions, correspondence, and memos, Ability to write effective correspondence. Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees or the organization.
REASONING ABILITY :
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Benefits
Minimum Qualifications
The requirements listed below are representative of the minimal education, experience, knowledge, skills, and / or abilities required for this position.
Education : High school diploma required, Associates degree preferred.
Certifications : N / A
Experience : At least three (3) years’ experience in working with a work order system.
Education Requirements (Any)
High School Diploma or Equivalent
Associate's Degree Preferred
