What are the responsibilities and job description for the Remote Opportunity Call Center Customer Service Representative Must Live in the DFW area position at HESC Solutions?
HESC Solutions, Inc.
Job: Customer Service Representative (Remote) Must live in the DFW area
Contact: Note: To receive an interview, you must complete the following assessment: Please copy and paste link into a new window to complete an application and assessment.
This 20 minute assessment is best taken on a laptop/computer and not a phone in order to not skew the results.
https://www.ondemandassessment.com/link/index/JB-WVLEZE2H3?u=1138341
Compensation: $15.00 per hour to start
Type of position: Full-time
Shifts: Starting at 7:00 am to 10:00 pm
In order to receive a interview you must complete this assessment with this link https://www.ondemandassessment.com/link/index/JB-WVLEZE2H3?u=1138341
General Description:
The work-from-home customer service representative (CSR) position requires employees to communicate with borrowers regarding federal student loan programs. CSRs receive inbound calls and make outbound calls to delinquent loan borrowers while providing the highest customer service experience and are trained to resolve customer inquiries, take loan payments and provide repayment options to student loan borrowers regarding their student loan debt.
Essential Job Duties:
- Be able to consistently respond to incoming borrower calls, emails and/or chats as well as make outbound calls in a friendly and professional manner.
- Be able to counsel and inform borrowers of their repayment options, deferments, and forbearance eligibility, take payments and update the borrower’s account in an efficient manner.
- Be able to become proficient in locating needed information and minimizing the time borrowers would be put on hold.
- Be able to maintain the security and privacy of the borrower to protect both the borrower and our partners.
- Be able to work an 8-hour shift with a one 1-hour lunch and two 15-minute breaks.
- Strong Computer Skills
Qualifications/Additional Requirements:
- High school diploma or equivalent, some college or bachelor’s degree preferred
- Ability to pass a preemployment cognitive and personality assessment
- Must be able to obtain a Federal 5C Security Clearance and credit check
- Must have 2 years call center experience
- Must live in or near the Dallas-Fort Worth area
- Excellent organization, written and verbal communication skills.
- Ability to multitask (type while talking)
- Must have access to home internet with at least 10 mg capacity and router for ethernet cord
- Must have a location in home that is free of noise and distraction
Provided:
- Required computers and other equipment
- Paid training at regular wage rate
Benefits to Include:
- Medical insurance with multiple plan options (Blue Cross/Blue Shield)
- Paid Dental Plan (Guardian)
- Life Insurance Policy
- 401K company match
- Federal Paid Holidays
In order to receive a interview you must complete this assessment with this link https://www.ondemandassessment.com/link/index/JB-WVLEZE2H3?u=1138341
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: Hybrid remote in Arlington, TX 76016
Salary : $15 - $17