What are the responsibilities and job description for the Client Support Representative position at HESCO?
Join Our Team as an Client Support Representative at HESCO!
Are you a detail-oriented professional with a passion for customer service and problem-solving? HESCO, a trusted leader in electrical distribution and solutions, is seeking an Client Support Representative to join our dynamic team. At HESCO, we are committed to delivering excellence and living by our core values of Passion, Respect, Initiative, Dependability, and Ethics (PRIDE).
Requirements:The Client Support Representative contributes to the day-to-day sales activities by assisting customers, corresponding with vendors, and collaborating with the Sales and Specialist team members.
Essential Duties and Responsibilities:
- Quote and process orders via e-mail and telephone calls by verifying, and entering items, transferring orders to fulfillment, and informing customers of supply chain delays and expected delivery dates.
- Collaborates with the Sales and Specialists to ensure customer satisfaction.
- Assists Sales and Specialist team members in managing open quotes and closing before they expire.
- Reviews customer open order reports and takes action on open items, specifically those items that may be at risk of meeting the customer’s promised delivery date.
- Maintains ERP back-order report.
- Helps maintain the CRM system.
- Demonstrate and live our core values of Passion, Respect, Initiative, Dependable, and Ethical. It is our driving force and inspiration.
- Attend/complete vendor product training.
- Service walk-in customers.
- Understand the technical and application aspects of key products and solutions.
Education/Experience/Skills/Abilities:
Bachelor’s degree in a technical discipline preferred, but relevant experience and industry knowledge may succeed. Distribution and/or manufacturing knowledge is a plus.
- (2) years customer service experience.
- Must have strong Microsoft skills (Outlook, Teams, Word, and Excel) and possess the ability to perform basic computer competencies.
- Ability to work in a team environment as well as independently.
- Ability to resolve problems by staying objective and fair.
- Efficiently handle workload.
- Be thorough, accurate, and organized.
- ERP and CRM experience desired.
- Knowledge of electrical products is preferred.
- Maintain positive, constructive working relationships.
Affirmative Action/EEO Statement:
HESCO is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. HESCO’s policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, HESCO maintains an affirmative action plan through which it makes good faith efforts to recruit, hire, and advance in employment qualified minorities, women, individuals with disabilities, and protected veterans.
