Orthodontic Call Coordinator

Practice Description

At Hess Orthodontics, Dr. Michael Hess, Dr. Paiyal Popat, Dr. Matthew Baker and Dr. Rey share a vision for their patients that is as much about creating the healthiest and most beautiful smiles as it is about creating an environment of comfort and happiness. They do this by viewing the practice, team, and patients as a part of their own family. To them, orthodontics is more than just a job, it is a shared passion, and they are grateful to all of the families for allowing them to become a part of their lives. They are committed to exceeding the patients’ expectations by consistently providing exceptional orthodontic care and positive patient experiences. The team is dedicated to treating you and your family in a compassionate, knowledgeable and value oriented environment. They would be honored to have a chance to become your orthodontists. They do everything possible to make the patients smile!

Job Description

We are a state-of-the-art orthodontic practice that prides itself on clinical excellence while providing an exceptional patient experience. Our team is comprised of individuals who are self-starters, empathetic, energetic, and truly understand how to “wow” a patient. We build strong relationships with our patients, our communities, and each other – one smile at a time.

Role: Scheduling Coordinator/Calling Center 

Job Type: Non-exempt

Reports To: Doctor & Practice Manager

Description: Scheduling Coordinators plays a vital role in ensuring each patient receives excellent treatment! They will be responsible for incoming calls to the practice and for scheduling appointments for both new and current patients. 

We are looking for people who are:

• Flexible
• Committed
• Improvement focused
• Team focused
• Fun
• Curious
• Relationship focused
• Listeners who relate with people
• Self-Starters
• Eager to learn new skills

Essential Job Functions:

• Answer phones and greet patients
• Scheduling appointments for both new and current patients and answering any questions they may have about their upcoming appointments 
• Assist in opening and closing the practice everyday with other members of the team 
• Serve as the "voice" of the practice

Essential Job Skills:

• Communicates effectively and respectfully to patients, Doctor and team 
• Must have strong organizational skills and ability to multitask 
• Ability to demonstrate reliability and responsiveness to patients and team 
• General knowledge and understanding of front office and administrative duties  
• Displays strong interpersonal skills and has a customer service mindset 

Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.

Minimum Requirements:

• High School Diploma or GED
• Strong organizational skills 
• Flexible Schedule

Preferred Requirements:

• 1-2 years front office experience, dental preferred 
• Call-center experience

Benefits:

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, walking for much of the day
• Manual dexterity Lifting up to 30 pounds (may exceed this amount at times in emergency patient situations)
• Bending and reaching

Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).