Customer Service Associate - Work From Home

Hesscor Inc. is a leading provider of high-quality construction materials and supplies to customers across North America. Our company is committed to delivering exceptional service and products to our customers, and we believe that our success is built on our talented team of dedicated professionals. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate.

Position Overview:

As a Customer Service Associate at Hesscor Inc., you will play a crucial role in our company's success by providing exceptional customer service to our clients. You will be responsible for managing customer inquiries, concerns, and orders, and ensuring that each interaction with our company is a positive experience. The ideal candidate for this role is a dynamic and self-motivated individual who possesses excellent communication skills and a passion for delivering top-notch customer service.

Key Responsibilities:

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  Respond promptly and accurately to customer inquiries, concerns, and orders received via phone, email, or other communication channels

• Greet customers in a friendly and professional manner, and provide assistance with product information, pricing, and availability

• Proactively follow up with customers to ensure satisfaction and resolve any issues or concerns

• Process orders and returns accurately and efficiently, ensuring all necessary documentation is complete

• Communicate and coordinate with other departments to ensure timely and accurate delivery of orders

• Maintain up-to-date knowledge of company products, services, and promotions to effectively address customer inquiries and promote sales

• Collaborate with the sales team to identify potential sales opportunities and provide support as needed

• Continuously strive to improve the customer experience by identifying and implementing process improvements

• Maintain accurate and organized customer records and update information as needed

• Participate in team meetings and training sessions to stay informed about company updates and policies

• Meet and exceed individual and team performance goals

Qualifications:

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  High school diploma or equivalent; some college coursework preferred

• Proven experience in a customer service role or similar position

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  Excellent verbal and written communication skills

• Strong problem-solving and decision-making abilities

• Ability to multitask and prioritize in a fast-paced environment

• Proficient in Microsoft Office applications and experience with customer service software

• Strong attention to detail and ability to maintain accuracy in a fast-paced environment

• Ability to work independently and collaboratively as a team player

• Strong organizational skills and ability to effectively manage time and meet deadlines

• A positive attitude and a passion for providing exceptional customer service

Perks and Benefits:

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  Competitive salary and opportunities for advancement

• Comprehensive benefits package including medical, dental, and vision insurance

• Generous time-off policy

• Work from home/remote

• Dynamic and collaborative team atmosphere

• Ongoing training and development opportunities

We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.

Hesscor Inc. is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration without discrimination because of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status.

If you are a highly motivated individual with a passion for delivering excellent customer service, we encourage you to apply for the Customer Service Associate position at Hesscor Inc. today! We look forward to hearing from you.