What are the responsibilities and job description for the Customer Service Dispatcher position at Heubel Material Handling?
With over 100 years of combined expertise, Heubel Shaw develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations.
Customer Service Dispatcher (Kansas City, MO)
We offer competitive pay, PTO/paid holidays, medical/dental/vision, retirement matching, tuition reimbursement, comprehensive training, and a variety of opportunities for professional growth.
Position Summary:
Coordinate and support the Service Department operation to insure that business plans and profit goals are realized. Provide the customer with the highest level of customer support, meeting and exceeding customer expectations through communication and quality service, controlling customer's downtime and operational costs.
- Coordinate the scheduling of work load, dispatching service technicians, and responding to incoming customer service calls.
- Provide technicians with technical support, working with manufacturers to resolve technical issues.
- Review all work orders for completion, determining customer charges / coding and warranty administration.
- Process administrative paperwork to support the department, i.e. time cards, s207 reports, and installations.
- Coordinate parts procurement with parts department, insuring timely and complete support for both the customer and the technician.
- Work with the sales department to insure the smooth installation of equipment.
- Promote safe operating practices, insuring a safe work environment within the department and throughout the workplace.
- Assist the service administrator with invoicing and clerical tasks when needed, striving to keep Work in Process to a minimum.
- Various additional responsibilities and special projects as assigned by upper management.
- Work with all departments and employees to insure quality of customer service.
- Experience dispatching and scheduling technicians
- Experience scheduling work orders in the industrial or material handling space
- 1 years experience with customer service/customer interfacing
- Experience scheduling maintenance, troubleshooting, or technical services
