What are the responsibilities and job description for the Durham, NC- Field Service Technician position at Heunets?
Field Support Services-Technician
Travel to various Retails stores & sites to restore functionality of failed retail devices inclusive of below but not limited to :
- Point of Sale (POS) Systems (POS Terminal, Receipt Printers, Handheld Scanners, Cash Drawers, Pin Pads, etc)
- Payment Processing Equipment (Credit Card Terminals, Mobile payment devices, etc) Networking Equipment (Modem, hubs, Switch, Router, WiFi Access Point)
- Security Systems (CCTV Camera, Alarm Systems, Anti-Theft Tags and Detectors, ever seen Servers & Cameras, etc.)
- Back Office Equipment (PCs, Printer, backup Systems, etc) o and other devices available in retail and non-retail sites
Break-Fix Maintenance Field Service inclusive of below but not limited to
Qualifications & Experience :
BS / BA in Information Technology, or an equivalent combination of education or experience
1 Years experience in Retails Stores - Field Support Operations as Hardware Support engineer 3 Years of experience in PC Hardware and Software support engineer
Troubleshooting experience with various Retail Stores related equipment / devices located in Retail Stores, Offices, Distribution Centers, Data Centers PCs and Network Devices
Ability to install, troubleshoot and assist team members for wide range of Devices applications in Retail Store environment
Excellent customer service orientation and verbal communication skills
Analytical thinking and Problem-Solving ability
Any Retail Store Experience is and added Preferred advantage
Certifications A Hardware (must) , CCNA (preferred), Microsoft Certification such as MCP, MCSE, MCTS, etc. (any one)
Tools, Glovia, ServiceNow, MS Office O365, Various Retails Application and Tools, Windows OS, iPad, Tablets, Smart Phone
Willing to travel to various customer stores / location to meet ticket requirement
Valid Driving License with Good Driving History (No DUI Record)
Experience with various Retails equipment, Devices, and diverse technical environments
Excellent customer service orientation and verbal communication skills
Experience supporting retail Devices (POS systems, receipt printers, scales, SCO lanes, etc.
