What are the responsibilities and job description for the Roxboro NC- Field Service Technician position at Heunets?

Field Support ServicesTechnician

Travel to various Retails stores & sites to restore functionality of failed retail devices inclusive of below but not limited to :

Point of Sale (POS) Systems (POS Terminal Receipt Printers Handheld Scanners Cash Drawers Pin Pads etc.)
Payment Processing Equipment (Credit Card Terminals Mobile payment devices etc.) Networking Equipment (Modem hubs Switch Router WiFi Access Point)
Security Systems (CCTV Camera Alarm Systems AntiTheft Tags and Detectors ever seen Servers &Cameras etc)
Back Office Equipment (PCs Printer backup Systems etc.) o and other devices available in retail and nonretail sites

BreakFix Maintenance Field Service inclusive of below but not limited to

Repair / reconfigure / replace faulty Devices in various Retail sites by carrying / transporting IT assets in issued vehicle

Provide in person onsite support for completion of a repair perform onsite Device maintenance updates or configuration changes

Resolve the issues / tickets in adherence to agreed Service Levels (SLAs)

Provide technical support and setup during special events such as grocery stores Grand openings and other scheduled activities

Follow protocol for entering the applicable site for support which may include providing credentials including Incident number and authorizations

Replace Devices (or parts thereof) with the same Devices configuration as the part or piece of Devices that is to be replaced

Replace defective parts according to the applicable OEMs recommendations

Reload or update the appropriate Devices software such as Operating System (OS) and configurations as necessary to make Devices available for remote configuration

Support documentation and documented repair closure activities in the ticketing tool o After completing the repair / replacement and testing remove any refuse such as boxes and wires and leave the communications room or work area as he / she found it.

Package and ship the faulty devices issued shipping label to Warehouse Cabling Standards Perform cabling and inside wiring work in adherence to cabling standards that shall be provided to you from time to time

Qualifications & Experience :

BS / BA in Information Technology or an equivalent combination of education or experience

1 Years experience in Retails Stores Field Support Operations as Hardware Support engineer 3 Years of experience in PC Hardware and Software support engineer

Troubleshooting experience with various Retail Stores related equipment / devices located in Retail Stores Offices Distribution Centers Data Centers PCs and Network Devices

Ability to install troubleshoot and assist team members for wide range of Devices applications in Retail Store environment

Excellent customer service orientation and verbal communication skills

Analytical thinking and ProblemSolving ability

Any Retail Store Experience is and added Preferred advantage

Certifications A Hardware (must) CCNA (preferred) Microsoft Certification such as MCP MCSE MCTS etc. (anyone)

Tools Glovia ServiceNow MS Office O365 Various Retails Application and Tools Windows OS iPad Tablets Smart Phone

Willing to travel to various customer stores / location to meet ticket requirement

Valid Driving License with Good Driving History (No DUI Record)

Experience with various Retails equipment Devices and diverse technical environments

Excellent customer service orientation and verbal communication skills

Experience supporting retail Devices (POS systems receipt printers scales SCO lanes etc.

Health Insurance

Paid Time off

Federal Holidays

401(K)

Key Skills

Athletics,English,Fund Management,ABAP,Banking & Finance,Actuary

Employment Type : Full Time

Vacancy : 1

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Roxboro NC- Field Service Technician

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