SaaS Implementation Project Manager (in office)

Join a growing technology team and an awesome customer community.

Do you...

• enjoy making the complex simple?
• love being "hands on" in the software.... without having to program it?
• plan your day, track your work, and keep your promises?

If you are you motivated by delighting customers and representing a team, we should talk.

We are looking for a versatile person who has exceptional analytical skills but who chooses to focus those on designing and implementing projects. A lot of what we do when implementing LearningBuilder is repeatable and predictable. A lot of it also inventing something new to adapt to a new customer circumstance or requirement. You'll need to know the difference to ensure each project delights our customers. Our project vary in size from weeks to months and from individual efforts to small teams (3 - 5).

On any given day, you may:

• Meet with customers to gain insight into their requirements, resource availability, and priorities;
• Prepare agendas and preparatory materials to ensure productive meetings;
• Write status reports that evaluate progress and clarify risk;
• Develop project plans that clarify dependencies, resources, and timelines;
• Write Statements of Work to clarify our delivery obligations;
• Convene internal team meetings to align tasks and next steps;
• Coordinate third parties, such as customers and integration partners to establish ownership and accountability;
• Write and execute test plans;
• Use our project management software to monitor project progress;
• Manage customer escalations to address delivery concerns;
• Interface with multiple internal departments, including Customer Success, Technical Operations, Integrations Services, and Product Development;
• Configure LearningBuilder - yes, you too can get your hands "dirty" in the system; and
• Contribute to a fun work environment. We even have an office dog.

As a Project Manager, we expect you to have prior software implementation experience implementing the same commercial software for more than one client. This job requirement is non-negotiable.

Location: This position is located in our Arlington VA office. For the first 90 days, you will be in office, after which you may negotiate one day / week to work from home.

We are not considering remote applicants at this time.

Heuristic Solutions is a technology consulting firm founded in 1996 and headquartered in Arlington, VA 22209. We are pioneers as we search for new and innovative ways to solve problems; we act intentionally to deliver predictable success; we achieve excellence as a team. We value diversity and seek people that will show up every single day ready to make a fresh contribution.

LearningBuilder is our state of the art credentialing management platform that is used by certification, accreditation, and licensing organizations. Over 1,000,000 licensed and credentialed practitioners use LearningBuilder to manage their credentials. It is a remarkable product supported by a remarkable team.

Come join us!

The ideal senior candidate will. . .

. . . gently but relentlessly hold people accountable for thing things necessary for success.

. . . demonstrate exceptional verbal and written communication skills - you'll need to love words and believe they matter.

. . . have experience in gathering, analyzing and documenting business requirements in the context of software implementation.

. . . have experience implementing the same commercial software product for multiple clients.

. . . have experience managing government contracts.

. . . be proficient with BPM methodology and tools and standard project management software and concepts.

. . . be well versed in data architecture and client-server concepts through prior software implementations.

. . . grounded in integrations technologies.

. . . be proficient in delivering a technical solutions.

. . . be able to work collaboratively and effectively with diverse staff, colleagues, and clients.

. . . enjoy learning and actively be working to expand their knowledge base and worldview (tech or otherwise).

. . . be experienced and successful collaborating with clients and team members remotely.

. . . be present in our Arlington, VA Headquarters, and fully vaccinated.

For senior candidates, this is a management track position. If a management track is of interest to you, please make that clear in your application.

We encourage candidates with a Liberal Arts degree to apply.

At this time our recruiting efforts are limited to the Washington Metropolitan region.

Salary Range: 110K - 145K, depending on experience.

Parking, 401k contribution, health insurance benefits, paid time off, office dog.