What are the responsibilities and job description for the Service Appointment Coordinator position at HEWLETT AUTO GROUP?
Job Details
Description
Don Hewlett Chevrolet Buick’s Customer Loyalty Center is looking for enthusiastic, professional, customer-oriented candidates to join the team!
This position reflects the image and face of our Service Department to our customers. We are looking for team players and multi-taskers as all our coordinators, receptionist and cashiers work closely together to provide superior customer service experience in a high paced environment.
Essential Duties:
- Handles Inbound calls, answering customer concerns, issues and questions regarding products and services and directs phone calls to appropriate departments as needed.
- Schedules service reservations by phone, in person, or via email by coordinating with Service, Warranty, Parts and Collision departments.
- Contact new and existing customers to discuss current service needs or potential product/service issues.
- Provides proactive service by constantly communicating with customer on status of vehicle, potential product/service issues. Providing coordination of loaner or shuttle services.
- Customer follow up after visit asking for feedback.
- Coverage of Reception and Cashiering desks
- Other Administrative duties will be assigned
Qualifications:
- Experience in Customer Service Field or Call Center
- Excellent verbal and written communication skills
- Experience with Microsoft Office products (Excel, Word, Outlook, etc.)
- Experience working Reception desk while handling multiple phone lines and computer applications
- Previous work experience at dealership or automotive service department, preferred but will train.
- Bilingual Spanish/English – Preferred
Benefits:
- Medical, Dental, and Vision insurance, along with several additional voluntary insurance products
**All applicants must be able to demonstrate ability to pass pre-employment testing to include background check and drug screen**
The Hewlett Family of Dealerships provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Qualifications
Salary : $18 - $20
