What are the responsibilities and job description for the Renewals Specialist (Remote-US) position at Hexagon Asset Lifecycle Intelligence?
Responsibilities
The Renewals Specialist is responsible for managing and securing all aspects of ETQ’s annual renewals for our On-Premise and SaaS customer base. This critical role is focused on driving a high percentage of on-time renewals, protect annual price increases and up-selling contracts to higher Support tiers. The tasks include creating and delivering quotes, handling discussions and negotiations, updating customer records, and teaming with internal stakeholders. The Renewals Specialist will be highly responsive, take ownership of the renewal contract from creation to booking, is detail-oriented, and a natural problem-solver. They are able to handle objections and questions, handle complex negotiations, and provide consultative advice to customers on maximizing value from their ETQ solutions.
What To Expect
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.
Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.
Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
The Renewals Specialist is responsible for managing and securing all aspects of ETQ’s annual renewals for our On-Premise and SaaS customer base. This critical role is focused on driving a high percentage of on-time renewals, protect annual price increases and up-selling contracts to higher Support tiers. The tasks include creating and delivering quotes, handling discussions and negotiations, updating customer records, and teaming with internal stakeholders. The Renewals Specialist will be highly responsive, take ownership of the renewal contract from creation to booking, is detail-oriented, and a natural problem-solver. They are able to handle objections and questions, handle complex negotiations, and provide consultative advice to customers on maximizing value from their ETQ solutions.
What To Expect
- Manage SaaS renewals and Support and Maintenance Renewals
- Research and review purchase history and agreements, update systems, and generate quotes for upcoming renewals
- Work directly with customers to provide renewal pricing and secure on-time renewal commitment
- Independently handle pricing discussions and negotiations with customers to drive a high retention rate, protecting annual price increases and renewal contract values, and up-sell contracts to higher Support tiers
- Manage the renewal process of each renewal and align and keep internal stakeholders informed of renewal status and customer needs
- Process renewal orders and keep systems accurate and up to date
- Identify risks and trends and work with internal teams on proactively creating counter-strategies
- Be able to articulate (in writing and over phone) convincing value-proposition to motivate renewal of contract
- Identify upsell opportunities with existing customers through analyzing usage trends, support experience, and through direct discussions
- Stay informed on latest offerings and options for customers who want to expand or reduce their contracts with ETQ
- Strong phone contact handling skills and active listening
- Proficient in writing and communication skills
- Ability to manage time effectively and prioritize in fast-paced environment
- Strong organizational skills, including the ability to manage multiple tasks, projects, and multiple systems
- Works well independently and as part of a team working towards shared goals
- Comfort with handling customer questions and negotiations
- Ability to think outside the box and problem solve
- Detail-oriented, with high attention to details without losing speed and agility
- Proficient in Microsoft Excel skills
- Solid Salesforce experience (or similar) and Quickbooks is a plus
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.
Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.
Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
- In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
