What are the responsibilities and job description for the Global Support - Analytics position at Hexagon Mining, Inc.?
Job Description
Job Description
The Company :
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.
Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.
Hexagon (Nasdaq Stockholm : HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.
Purpose of Position :
The Global Advisor for Safety Analytics is a key role in the Safety Business unit technical support team. The purpose of the position is to provide subject matter expertise for the Analytics products of the portfolio, help to increase the technical knowledge of these product in our Services and Support teams, collaborate in customer success efforts, and help validate technically new releases of the products before they get to market.
Major Areas of Responsibility :
- Acquire and maintain expert knowledge in the Safety Analytics products
- Upskill Regional Services and Support Resources
o Collaborate with regional Services and Support (S&S) teams
o Assist them in the deployment, support, and usage of Safety products
o Share your expertise to enhance their capabilities
o Collaborate with Product Development in technical validation of new releases
o Organize and execute test plans both internal and in the field
o Update technical documentation for the product
o Provide second-level support to regional S&S teams for Safety Analytics products
o Address and resolve issues reported for Safety Analytics products
Knowledge and Experience - Required :
Knowledge and Experience - Desired :
Travel :
Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.
