NPI, Proving Ground Specialist

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position:

The main components to this role are:

• To participate in the New Product Introduction (NPI) process to ensure the products the company releases achieve the specified customer objectives, through the successful completion of our Field, Operational, and Market readiness stage gates.
• To coordinate and participate in proving ground equipment installations, tests, and schedules
• To manage fleet and property access with the proving grounds owner.
• To manage our proving grounds contractor safety program ensuring Hexagon meets and exceeds the proving grounds owners own safety program.
• Ensure products achieve the stated customer and functional requirements.
• Assist in the development of functional requirement specifications for products
• Assist with competitor analysis activities

Major Areas of Responsibility:

• Installation and management of Hexagon products on proving grounds fleet
• Conduct proving grounds trials of new release and new products
• Provide insight into technical and client requirements for products to Product Management based on market / industry knowledge and experience to ensure that future developments and product enhancements will set Hexagon apart from its competitors and provide end users with the desired functionality and features
• Support in definition of
  • Initial deployments of the new products at the proving grounds
  • maintaining Hexagon deployed solutions at the proving grounds
  • review and test operational handover documentation
  • assist in new product training
• As required be part of the escalation of customer issues rising as part of new product introductions
• Participation in a cross functional project team to develop, test and/or maintain existing products
• Test and assist in standardization of base deployment of existing and new products
• Facilitate best practice definition with regional service teams to create global standards
• Develop skills around assigned product families and transfer this knowledge to regional teams
• Collaborate with other team members to ensure a common and effective approach to NPI processes, documentation structure and content, and issue logging
• Actively participate in cross training and knowledge transfer initiatives across functional teams where possible
• Adheres to Hexagon values
• Compliance with Hexagon Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others
• Other duties as required from time to time

Knowledge and Experience - Required:

• A combination of education and experience in mining, heavy equipment maintenance, and heavy equipment operations. Formal training qualifications are desirable, but not essential
• Strong technical skills and the ability to rapidly grasp customers' requirements and technical solutions
• Mechanical and equipment operational experience sufficient to design, deploy, and test Hexagon mining applications on proving grounds fleet.
• Fluent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint)
• Fluent English (written and verbal). Additional languages (e.g. Portuguese, Spanish) would be highly regarded.

Knowledge and Experience - Desired:

• A high degree of experience working in the mining environment with Hexagon mining applications.
• Ability to rapidly acquire knowledge and experience on new technologies in order to use the knowledge to provide customer support and training
• Strong communication skills including the ability to communicate product information and technical concepts effectively to a non-technical audience
• Strong analytical and conceptual skills
• High motivation level, pro-active, flexible team player, customer focused
• Ability to work independently and yet be accountable
• Strong sense of urgency, responsibility and accountability
• Understands the product development and management lifecycle

Travel:

• Up to 25% travel will be a requirement of this role both regionally and internationally. Working from the Hexagon Proving Grounds outside Miami, AZ is required on a weekly basis. While tests are ongoing, being at the site daily is a requirement. During other periods, one or two days a week is required.

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.