Maintenance Contracts Intern

Society relies on government and commercial organizations for public safety, transportation, utilities and more. These organizations need the right information at the right time to plan and deliver these vital services. However, shrinking budgets, escalating citizen and customer demands, the changing technology landscape and other pressures disrupt the status quo. Hexagon's Safety, Infrastructure & Geospatial division helps organizations overcome these obstacles to improve operations and manage change intelligently and effectively. Our solutions connect them with the mission- and business-critical data necessary to make better, timelier and more informed decisions.

Are you innovative, engaged, professional, customer-focused and profit-driven? Are you ready to join an organization wherein you can utilize your knowledge and skills to drive company profitability and support our customers? We have a unique internship opportunity available in our Maintenance Contracts team in Huntsville, AL. Software maintenance support is a key component of the profitability of the organization. This position will prepare customer pricing and proposals for software support contracts. He/she will proactively quote upcoming renewals for our customers, working with them to ensure the proper products are actively supported. This team engages with our customers frequently, negotiating pricing and ensuring timely order finalization and collections of receivables.

Providing excellent customer service, while protecting company profitability, is vital to the success of this candidate. Candidates should also possess strong analytical skills, be a forward-thinking problem-solver, and have a high attention to detail and accuracy.

Responsibilities:

• Proactively communicate with customers to renew their existing service, create opportunities and provide renewal quotes, overcome objections and adjust pricing or configuration as needed
• Utilize Microsoft Excel, especially Pivot tables, Sum functions and Vlookups, to calculate margins, forecast future renewal revenue and review customer assets
• Track and provide status updates on all open opportunities to upper management and forecasting team
• Maintain accurate and timely information within CRM and ERP systems
• Create third party quotes and purchase requisitions as needed
• Work closely with many internal teams, including Bids & Proposals, Accounting, Project Accounting, and Financial Planning & Analysis to provide visibility into ongoing negotiations, future renewal opportunities and revenue impacts
• Uncover additional training opportunities and process improvements through day-to-day processes and act as subject matter expert for system enhancements
• Communicate with customers in a professional, concise, and effective manner
• Maintain all customer assets and Service Contracts to ensure customers receive the support they need
• Must be able to work in-office a minimum of 40% of scheduled time in accordance with Hexagon’s Remote Work Policy