What are the responsibilities and job description for the ServiceNow ITSM Architect position at Hexaware Technologies, Inc?
Job Details
Position: ServiceNow ITSM Architect
Location: Iselin, New Jersey (Hybrid)
Hiring: Fulltime with Hexaware Technologies
Primary Skills: ITSM, ServiceNow Management Implementation
Important Points to note:
- The consultant needs to be in the customer office in New Jersey (Iselin, Edison) 3-4 days a week.
- The consultant needs to have experience in implementing ITSM projects.
- The consultant also needs to be able to provide thought leadership with senior customer stakeholders.
Job Title - Must Have Experience:
- Hands On Experienced in implementation of ITSM solution using industry best practices
- Seasoned with Custom App implementation.
- Experienced of implementing in one of ITOM, ITBM, GRC, CSM, HRSD other than ITSM.
- Good experience of Service Portal and widget creation
- Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation
- Hands-on development experience of REST and SOAP based integration, scripted REST and SOAP API creation
- ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
- Knowledge of Authentication via Auth 2.0, certificates and Mid Server
- Implemented ServiceNow project in Domain separated instance
- Good knowledge of MID Server installation and management
- Experience of LDAP/Active Directory/SSO implementation
Good to have Experience
- Worked on CSM, HRSD, GRC, ITBM
- Experience in working on Performance Analytics
- Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
- Review existing set up and provide best practice recommendations in line with the OEM
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
- Experience with HTML coding and Jelly script strongly preferred
- Academic and Professional Experience
Professional:
- 8 years of experience with ServiceNow required
- 10 years of experience with IT Industry required
Academics:
- Certified System Admin
- CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping
- ITIL Foundations certification is preferred.
- Bachelor s degree or equivalent combination of education and experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
