What are the responsibilities and job description for the Information Technology Manager position at HexClad Cookware?

JOIN HexClad | We're HexClad, driving the hybrid revolution to elevate kitchens across the globe. From bootstrap roots to Gordon Ramsay's endorsement, HexClad thrives as a pre-IPO, best-in-class cookware brand. Our highly profitable omnichannel success is disrupting the traditional impact of cookware. We create home moments, embracing the heart of success through food memories made at your table.

We've cultivated a powerhouse team and believe you might have the necessary skill set to join our revolution.

If you're passionate about building a consumer brand that goes beyond the transaction, this is your sign to apply.

YES, CHEF! | HexClad is seeking a hands-on and resourceful Facilities IT Manager to oversee the day-to-day operations and maintenance of HexQuarters , ensuring that the workplace runs smoothly and efficiently. This hybrid role combines facilities management —handling the upkeep, safety, and functionality of our physical space—with IT support , acting as the go-to person for on-site technical setup, troubleshooting, and user support. This role is perfect for a proactive individual who thrives on variety, enjoys solving problems, and can balance both the technical and operational needs of a fast-paced, growing team. Come get in our kitchen and help us shape the future of cookware for everyone.

Location | In Office, LA HexQuarters

Time Zone Expectations | PST

Details | Full Time- Exempt

Reporting to | Chief Information Tech Admin Officer

TASTE SUCCESS | .As our Facilities IT Manager you’ll keep HexQuarters running smoothly, combining top-notch facilities management with on-the-ground IT support. You’ll ensure our HQ is safe, functional, and inspiring while troubleshooting tech issues, setting up workstations, and optimizing our office systems. If you’re a proactive problem-solver who loves variety and thrives in a fast-paced environment, we want you to be the backbone of our vibrant workplace!

Facilities Management

Oversee the maintenance, functionality, and cleanliness of HexQuarters, ensuring the space meets operational and safety standards.
Coordinate with vendors for building maintenance, repairs, cleaning services, and supply replenishment.
Manage building systems such as HVAC, electrical, plumbing, and security.
Maintain inventory of office supplies, furniture, and equipment; ensure timely replacements or upgrades.
Handle space planning and office moves, including desk setups and workspace optimization.
Monitor and resolve issues with physical access, including keycards and security protocols.
Proactively identify and address facilities-related issues to minimize disruptions.

IT Support and Management

Provide on-the-ground technical support for hardware, software, and network troubleshooting.

Manage the setup and maintenance of workstations, monitors, printers, and other peripherals.

Maintain and support audio-visual (AV) equipment for meetings, presentations, and events.

Manage IT inventory, including laptops, desktops, and other tech assets; oversee lifecycle management, including upgrades and replacements.

Support employees with onboarding IT setup, such as account creation, device configuration, and software installation.

Act as the liaison with third-party IT vendors or managed service providers for escalated issues.

Ensure the office network (Wi-Fi and LAN) is stable and secure, addressing outages or connectivity problems promptly.

General Operations Support

Serve as the first point of contact for HexQuarters-related needs, ensuring timely resolution of requests.

Partner with HR and Operations to create a seamless, productive work environment for employees.

Assist with organizing on-site events or meetings, including technical and logistical support.

Maintain detailed records of facilities and IT-related activities, budgets, and vendor contracts.

Requirements

3 years of experience in facilities management IT support , or a similar hybrid role.

Hands-on experience troubleshooting and supporting IT hardware and software in an office setting.

Familiarity with office systems and tools (e.g., G Suite, Microsoft Office, Zoom, Slack, etc.).

Basic knowledge of network infrastructure, including routers, switches, and access points.

Proven ability to manage building systems (e.g., HVAC, electrical, security).

Strong problem-solving skills and ability to work independently on a wide variety of tasks.

Excellent communication and organizational skills, with the ability to prioritize and multitask.

Experience in a fast-paced startup or dynamic office environment.

Knowledge of safety and compliance requirements for workplace facilities.

Familiarity with asset management tools or IT ticketing systems.

Basic proficiency in AV systems setup and troubleshooting.

Love of food and cooking! Cooking skills and / or experience in the culinary industry a plus.

SHARED MEALS | The role is great, and there’s more in it for you!

Compensation | Exact compensation may vary based on skills, experience, and location.

Bonus | Annual bonus potential

Health | 100% of the employee premium covered on select choice plans, and offers dental vision

401k | up to a 4% match of salary on 401k contributions

Unlimited Time Off | An unlimited approach to support your time away from work

Cookware | Upgrade your home with employee perks

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