IT Manager

Job Description

Job Description

About Heyday

Were Heyday, a fast-growing skincare brand transforming the facial experienceand were just getting started. Over the past ten years and 1 million facials later, weve proven that consistency and personalized care are the keys to unlocking real skin progress. But at Heyday, its not just about skin. Its about building a community of passionate professionals dedicated to helping others feel confident and empowered in their skin journey.

Weve been named Best Facial by New York Magazine and Cosmopolitan, but the real win is creating an inspiring, growth-oriented workplace for our team. Whether youre an esthetician, shop leader, or part of our corporate team, youll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, were always looking aheadbecause the best is yet to come. Ready to be part of whats next?

About the Role

Heyday is seeking a hands-on IT Manager to join our growing technology team. This role combines day-to-day technical operations with strategic planning opportunities, making it ideal for an experienced IT professional ready to step into their first management role. As the IT Manager, you will both lead and execute technology initiatives across our owned & operated, and franchise partner locations. Reporting to the VP of Technology and based in New York City, this position offers an exciting opportunity to grow your leadership skills while maintaining technical expertise.

What You'll Do

• Manage daily IT operations hands-on, including system maintenance (via MDM), troubleshooting, and user support across all Heyday locations
• Actively participate in technical work, creating a balance between direction / delegation and hands-on problem solving
• Implement and maintain IT infrastructure, including networks, hardware, software, and security systems
• Drive technical projects from planning to execution, focusing on both immediate needs and future scalability
• Provide direct technical support for complex issues while developing and documenting standard operating procedures
• Manage vendor relationships and coordinate with external service providers to ensure quality support and cost-effective solutions
• Monitor and maintain security protocols and compliance standards across all systems
• Create and maintain IT documentation, including processes, procedures, and training materials
• Develop and track IT budgets with guidance from senior leadership
• Balance strategic planning with day-to-day operational demands
• Collaborate with cross-functional teams to understand and support business needs through technology solutions

The Ideal Candidate

Benefits Highlights

At Heyday, were committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to :

This is a remote position.

Salary : $5