Primary Care Office Medical Assistant (Float)

JOB DESCRIPTION

This is a Primary Care Medical Assistant Position that will initially require floating between both North Hills office locations with full-time placement being at our McCandless Office (located within the UPMC Passavant McCandless Campus) following successful completion of new hire training. We anticipate the training period to be around three months.

A Medical Assistant (MA) serves the patient by providing quality care, compassion, and commitment during their time at our practice – either virtually or in-person. In many cases, the MA is responsible for verifying and recording pertinent information related to the patient’s medical history and current medical conditions prior to the provider seeing the patient. Active listening and empathy are key in the MA role, as many patients may be battling acute illness or an ongoing medical condition and require a certain level of care and compassion. As a member of the care team handling patients day-to-day in the clinic environment, it is essential as a MA to be a team player and communicate effectively with other members of the team about the patient’s needs.

From the beginning to the end of the appointment, our MAs are essential in providing support to the providers (as directed) by completing tasks such as blood draws, EKGs, and initiating referrals to our front office staff. Overall, our MAs are a crucial aspect of the patient care experience with their knowledge, their professionalism, and their attention to patients’ (and provider) needs.

RESPONSIBILITIES AND DUTIES

• Provide excellent customer service to patients by providing a proper greeting upon arrival, triaging and rooming patients.
• Obtain and document patient’s vital information (weight, height, blood pressure, pulse, BMI, temperature, and respiration).
• Utilize the EMR system to verify and update to patient information relevant to the appointment including patient name, protocol that are due, reason for visit, medication list, and respond to flags.
• Complete various clinical tasks and minor procedures including (but not limited to): EKGs, vitals, Ambulatory Glucose Monitoring, eye exams, phlebotomy, urine cultures, throat and nasal swabs, first aid and CPR, injections, breathing treatments, etc.
• Prepare examination rooms and sterilize medical instruments
• Administer medications and vaccines as directed by healthcare providers
• Perform basic laboratory tests and collect specimens for testing
• Provide patient education on various medical conditions and treatments
• Utilize appropriate dot text phrases to accurately obtain required information from the patient as part of the phone note process.
• Properly communicate and setup patients in a timely manner for telehealth visits using Doxy.me, documenting all required information and alerting the provider when the patient is ready.
• Address and support the provider in completing all clinical quality measures and preventative protocol per patient’s age gender and identified disease state and report to provider the measures due at the time of the visit.
• Route notes to proper provider(s)/staff member(s) via EMR and organization wide communication system.
• Complete daily or weekly reviews of your desktop for incomplete notes or messages.
• Always maintain professionalism in your appearance and interactions with patients and staff.
• Adhere to all HIPPA and OSHA guidelines and regulations.
• Participate in corporate and practice-based training initiatives, as scheduled.
• Perform and complete additional tasks and projects directly or indirectly related to your position when assigned by the Clinical Coordinator or Practice Director.

EXPERIENCE AND SKILLS

• High school graduate or equivalent (required); Certified Clinical Medical Assistant (CCMA) (not required, but strongly recommended)
• Basic computer and office equipment knowledge, as well as strong communication skills (required)
• Customer service experience (required)
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Proficient in medical terminology and documentation
• Knowledge of medical procedures, equipment, and instruments
• Ability to multitask and prioritize tasks effectively
• Familiarity with electronic health record systems
• Ability to maintain patient confidentiality and privacy

WORK ENVIRONMENT

• Float between two offices initially and full-time placement at McCandless Office following training
• Flexible and supportive
• On-the-job training offered
• Regular social events
• Cross-training opportunities available

Note: It is important to note that as part of the patient care team, your schedule is based on the flow of the clinic and may result in some shifts that end slightly earlier or later than scheduled. Overtime is accumulated over a two week period and is compensated accordingly.

ABOUT US

Heyl Family Practice is a small, long-standing family practice in the North Hills servicing West View and McCandless. We are an independent practice that serves as a division of Genesis Medical Associates, Inc. Our practice environment is fast-paced, collaborative and rewarding. Our team is patient-centered, passionate and hardworking, and we are looking for candidates who have the same qualities. With almost 75 years of service and a recent expansion within the North Hills, we are focused on providing quality care to as many individuals in the surrounding Pittsburgh communities as possible.

Our practice is considered primary care, with a focus on adults who are looking to establish a collaborative relationship with their provider regarding acute or long-term concerns with their health. We focus on proactively addressing health concerns and assisting patients in living the healthiest life possible. Our providers are known for their attention to detail, empathy and collaborative nature.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Paid training
• Profit sharing
• Referral program
• Retirement plan
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Monday to Friday
• No weekends

Application Question(s):

• Are you willing to float between both offices during the first few months of your job training and work full-time at the McCandless Office after that?

Experience:

• EMR systems: 1 year (Required)
• Vital signs: 1 year (Required)

License/Certification:

• CCMA Certification (Preferred)

Work Location: In person

Salary : $18 - $21