What are the responsibilities and job description for the Central Intake Coordinator position at HFC Management, Inc.?
Position Summary:
Central Intake Coordinator is responsible for receiving inquiry admission contacts from referral sources and performing necessary functions to direct potential admission to appropriate HCF Care Community.
Position Responsibilities for a Coordinator in Central Intake:
* Receives all inquiry calls from hospital and uses fast track protocol to provide answer on admission; if fast track needs further evaluation, care community must be contacted to research issues before providing answer on admission
* Verifies Medicare benefits online; verifies insurance benefits, including MA and private insurance, and verifies payor status
* Completes all communication with hospital discharge planners/case managers regarding acceptance or denial of admissions
* Coordinates admission time of each resident with specific care community and arranges transportation for admissions if necessary
* Checks bed availability in each care community assigned
* Assists families in scheduling tours, times for sign-in admissions, etc. by coordinating with each care community
* Coordination of referrals to Care Communities includes gathering needed information, data entry into computer system (Point Click Care) and the coordination of doctors’ orders
* Accessing specific payor source websites to view and accept open referrals through the specific payor
* Compiles spreadsheet to track volume of calls, times of calls, and location of the referring calls
Knowledge, Skills and Abilities: High School diploma required. College and/or vocational administrative schooling desired. Must be proficient in Microsoft Office programs (e.g. Word, Excel, and PowerPoint).
Benefits for a Central Intake Coordinator:
* Promotion opportunities
* Flexibility
* Education/Learning
* Competitive benefit package
What we look for in a Coordinator of Central Intake:
* Experience – If you’ve had a job or experience in a position with similar goals and responsibilities, we’d love to connect with you.
* Skills – We’re looking for individuals that are compassionate, team players, social, trustworthy and service-minded.
* Characteristics – We’re looking for individuals that are self-motivated, dependable, ethical, and ready to jump in and provide outstanding care and customer service to our residents.
The Company
Our Core Values, better known as We Care is that each and every employee in the organization is held to standards of Wholeheartedness, Excellence, Collaboration, Accountability, Respect, and being Ethical. Whether you work for HCF or become a resident of HCF, we can promise you one thing; we will treat you like family!
