AR Supervisor

Primary Duty: Manage and coordinate all duties associated with Accounts Receivables for assigned Brands.  The Accounts Receivable Supervisor will direct the processing of customer invoices, payment receipts and cash application.

Duties/Responsibilities:

• Recruits, interviews, and hires new staff in the department.
• Directs assigned tasks and provides assistance as needed.
• Oversees the daily workflow of the department.
• Trains and oversees employees involved in billing & collection functions.
• Provides constructive and timely performance feedback
• Assists with performance evaluations.

Duties/Responsibilities:

1. Provide general oversight of franchise account balances and activity within the Accounts Receivable module of the general ledger system, NetSuite. 
2. Review and verify receivable batches in NetSuite that the coordinators have entered.
3. Review ACH bank transactions, ensuring information submitted is correct and verified against any holds or exceptions. 
4. Ensure all data entry and updates to ACH information have been entered accurately.
5. Responsible for review of all payments received via mail, ACH/Wire or credit card transactions.
6. Oversee collection calls, contact franchisees, and follow up on past due receivables for payment.
7. Review NSF’s regularly and direct follow-up with franchisees as necessary to reprocess transactions.
8. Prepare monthly account reconciliations; make Manager aware of any discrepancies in need of resolution on a timely basis.
9. Prepare Aged Receivables review in preparation for weekly meetings, including explanation and action on outstanding balances.
10. Assist in Interim and year end Audit.
11. Performs other duties as assigned or required.

 Skill Requirements:

1. Strong attention to detail, organizational skills and ability to multi-task.
2. Ability to follow established procedures and meet deadlines.
3. Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
4. The ability to organize priorities and proven job skills; the ability to work independently, with limited supervision. Demonstrated ability to handle multiple customers, tasks and details simultaneously.
5. Knowledge of accounting basics in areas beyond accounts receivable.
6. Ability to read, write and speak English fluently.
7. Excellent verbal and written communication skills.
8. Ability to identify issues and discuss with supervisor for timely resolution.
9. Team player with ability to motivate staff and excellent internal customer relations skills across all levels of the organization.
10. Able to look for ways to improve accounting process and can communicate to supervisor in a thoughtful manner.
11. Proficiency on PC and computer skills including Microsoft Office programs, with strong emphasis on Excel including sorts, filters, pivot tables, and lookups.

Collateral Duties:

1. Ad hoc reports and analysis for Senior Managers as needed.
2. Performs other tasks as needed.

Qualifications: 

1. Minimum Accounting Associates Degree and/or 7 years or more of accounts receivable experience.
2. Minimum of 3 years of supervisory experience required, with an understanding of accounting procedures necessary to explain and quickly solve questions and problems that arise.
3. Experience in a high-volume corporate setting is a plus.
4. Intermediate to advanced Excel skills using Formulas, Macros and Pivot Tables.
5. Knowledge and familiarity of NetSuite Accounting System.