What are the responsibilities and job description for the Care Coordinator - QUEENS position at HFC?
As a home care agency, Home Family Care is dedicated in providing top quality care to all of our patients. Currently, we are looking for individuals who are compassionate and caring to be a part of our team. Join us for a rewarding career in Home Health Care.
Job description
Great opportunity!!! Immediate hire! Great pay!
At Home Family Care, we deeply appreciate the privilege of being welcomed into the family circle to provide care for our neighbors' beloved family members. Our dedicated corporate office team at Home Family Care serves as the central hub for communication among clinicians, patients, and families within our community. We firmly believe that in order to effectively address the evolving needs of our community, we must remain adaptable to ensure the delivery of exceptional care to both our pediatric and geriatric community members.
The Home Care Coordinator will be responsible for managing and coordinating home care services for patients, ensuring that they receive high-quality care tailored to their individual needs. This role involves working closely with the patients, families, and healthcare professionals. The ideal candidate will have excellent communication and organizational skills, as well as a compassionate approach to patient care.
The Home Care Coordinator will assist our patients by matching them with suitable home health aides to ensure satisfaction with their home care services. The primary goal is to ensure that each patient receiving care is paired with a quality home health aide to care for them long term.
Responsibilities:
- Serve as the primary point of contact for the patients and their families, addressing any concerns or questions.
- Facilitate communication between patients, families, and caregivers to ensure continuity of care.
- Manage telephone calls in a supportive, reassuring manner for patients, families, and healthcare professionals.
- Schedule and coordinate home care services, ensuring timely and efficient delivery of care.
- Maintain a schedule of all services per month.
- Verify attendance.
- Submit time sheets accurately in a timely manner for payroll purposes.
- Cover open cases as they occur.
- Locate coverage for open cases created by call outs.
- Communicate weekly regarding scheduling, availability, attendance, and assignment.
- Complete pre-billing on a weekly basis.
- Document all covered cases and open cases in the scheduling system in real-time.
- Maintain accurate and up-to-date patient records and documentation.
- Assist with the screening of caregivers.
- Manage patient intake and discharge processes.
- Handle scheduling, billing, and other administrative tasks as needed.
- Develop and implement strategies for retention.
- Maintain patient confidentiality and privacy.
- Ensure compliance with company policies and procedures.
Skills:
- Must be fluent in Spanish
- Previous scheduler experience is preferred
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Ability to work independent and as part of a team.
- Ability to handle a fast-paced environment and deadlines
- Strong phone customer service skills
- Proficiency in Microsoft Office and home care management software.
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Expected hours: 40 per week
Benefits after 90 day probation:
- Health insurance
- Vision insurance
- Paid time off and holidays
- Paid sick time
- Competitive Salary
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
- On call (Rotation)
Work setting:
- In-person
- Office
Education:
- High school or equivalent (Required)
Experience:
- Home Care Coordinator: 2 year (Preferred)
Language:
- Spanish Bilingual (Required)
Work Location: In-person
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Experience:
- Home care: 1 year (Preferred)
- Customer service: 2 years (Required)
Language:
- Spanish (Required)
Ability to Relocate:
- Elmhurst, NY 11373: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $24 - $28
