Property Claims and Risk Analyst

Under limited supervision, the Property Claims and Risk Analyst is responsible for managing claims, conducting comprehensive risk assessments, supporting in oversight of the organization's asset portfolio, and supporting procurement of insurance coverage. Claims focus on physical assets and property insurance claims for our communities.  This role requires a strategic thinker with strong analytical skills to ensure the effective management of assets, minimize financial losses, enhance the organization's risk management practices, and drive meaningful change by proactively identifying opportunities for process improvement and the implementation of innovative solutions that positively impact the organization and its stakeholders.   As a representative and team member of the Finance Department and the company, this position is expected to present oneself in a manner that reflects professionalism and ensures client satisfaction. Administrative duties as required approximately 25% of time.

Claims Management:

Investigation and Processing:

• Conducts intake, gathers claim details from internal sources, works closely with community to stay updated on claim progress, and coordinates meetings to discuss incidents as needed.
• Conduct thorough investigations of claims, gathering all necessary documentation, evidence, and statements from involved parties.
• Process claims efficiently, ensuring all required information is accurately recorded and submitted to insurance companies and relevant stakeholders.
• Liaise with insurance adjusters, legal teams, contractors, and other external parties to facilitate the resolution of claims.
• Monitor the progress of claims, providing regular updates to senior management and ensuring timely settlements.

Claims Coordination:

• Coordinate and attend claims calls with carriers and adjustors
• Coordinate with insurance providers during the claims process, ensuring timely and accurate submission of claims
• Monitor and follow up on claim settlements, ensuring fair and prompt resolution.
• Ensure that insurance payments are received timely and coded to correct account

Documentation and Record-Keeping:

• Maintain comprehensive and organized records of all claims, including detailed reports, correspondence, and financial transactions.
• Analyze claim data to identify trends, patterns, and areas for improvement in claims handling processes.
• Prepare detailed reports and presentations on claim activities, outcomes, and recommendations for senior management.

Risk Assessment:

Risk Identification and Analysis:

• Conduct in-depth risk assessments to identify potential risks, vulnerabilities, and exposures.
• Utilize risk assessment tools and methodologies to evaluate the likelihood and impact of identified risks.
• Collaborate with various departments, including Facilities, Operations, and Finance, to gather information and assess risk factors.

Risk Mitigation and Strategy Development:

• Develop and implement comprehensive risk mitigation strategies to reduce the organization's exposure to degredation of its physical assets.
• Recommend and oversee the implementation of preventive measures, such as safety protocols, maintenance schedules, and security enhancements.
• Monitor the effectiveness of risk mitigation strategies and make adjustments as necessary to ensure ongoing protection.

Asset Management:

• Develop and implement asset management strategies to optimize asset performance and value.
• Ensures that community coordinates property carrier inspection recommendations and provides documentation repairs have been made
• Conduct regular asset audits and inspections to ensure proper maintenance and compliance with organizational standards.
• Maintain accurate and up-to-date records of all assets, including acquisition details and valuations.
• Identify opportunities for asset optimization, including cost-saving measures, upgrades, and disposals.
• Collaborate with various departments to align asset management strategies with organizational goals and objectives.

Data Analysis:

Data Collection and Interpretation:

• Collect and analyze data related to asset management, claims, risk assessments, and insurance coverage.
• Utilize statistical and analytical tools to interpret data and identify trends, correlations, and potential risk factors.
• Prepare detailed analytical reports and visualizations to communicate findings to senior management and other stakeholders.

Forecasting and Recommendations:

• Use data analysis to forecast potential risks and develop proactive measures to prevent or mitigate future incidents.
• Provide data-driven recommendations to enhance the organization's risk management practices and improve overall resilience.

Insurance Procurement:

• Collect information for insurance applications and completes insurance renewal applications on an annual basis
• Assist with annual insurance audit
• Assist with coordinating coverage and claims with communities and broker
• Update policies and/or reports any changes to location schedules, statement of values, etc.
• Obtain from broker or prepares and provides insurance allocation per community to the appropriate finance team members
• Assist with annual insurance premiums budget preparation
• Track and Process insurance invoices for payment and ensures that payments are coded correctly
• Maintain and update insurance policy records, ensuring compliance with policy terms and conditions.

To be successful in this role you would have: 

• 1-2 years minimum experience with property insurance claims
• Experience working in a large organization or corporate environment, with a proven track record of managing complex assets, claims, risk assessments, and insurance procurement.
• Bachelor’s Degree required, preferably in Accounting, Finance, Business Administration, or related discipline
• Experience using Excel, Access or similar databases, PowerPoint, and statistical and graphing applications to analyze data trends
• Experience in business, accounting, finance or statistics
• Prior experience in real estate, property management, or senior living is preferred
• Must be located in a state in which HumanGood operates (CA, PA, WA, OR, ID, NV, AZ, MA)

What's in it for you?

As one of the largest nonprofit owner/operator of senior living communities in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU.

At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay.

Full-Time Team Members are eligible for the following:

• 20 days of paid time off, plus 7 company holidays (increases with years of service)
• 401(k) with up to 4% employer match and no waiting on funds to vest
• Health, Dental and Vision Plans- start the 1^st of the month following your start date
• $25 tax per line Cell Phone Plan
• Tuition Reimbursement
• 5-star employer-paid employee assistance program
• Find additional benefits here: www.HGcareers.org

Compensation: $85,000-100,000 depending on experience and geographical location.

Location: Please note, this position is remote, but candidates must be located in a state in which HumanGood operates. 

Salary : $85,000 - $100,000