Job Description
Job Description
Position Summary :
F&I Managers are responsible for the sale of finance and insurance programs and other appropriate after-sale protection items to new and used vehicle guests. F&I Managers are responsible for finalizing every transaction by making sure the deal is approved, funded, all applicable paperwork is accurate and complete and follow up with guests to make sure the sale is complete.
Goals and Expected Behaviors :
1.Increase / improve guest retention and loyalty for the entire dealership and company while achieving excellent guest service scores
- Greet guests, employees and visitors with a smile in a friendly manner
- Fulfill commitments
- Assist guests anytime and anywhere in the dealership
- Insure guests have a surprisingly great experience
- Act, speak, dress and behave professionally at all times
- Anticipate the guests needs by listening and asking clarifying questions
2.Manage finance and insurance department
Sells financing, credit life, extended contracts, warranties and after sale protection itemsConvert cash deals to finance opportunitiesUnderstands and complies with federal, state and local regulations that affect the new and used vehicle and finance departmentsCompletes all necessary paperwork for vehicle sales and leasesInsures accuracy and completeness of all paperwork for correct title, lien information, taxes, signatures and other documents before forwarding to accountingMaintains orderly insurance files, takes all credit applications and insures collection of all finance and insurance feesCreate value in the vehicle and the dealership by knowing the product and what is available for the guest3.Ensure Professional Guest Service
All deals are handled in a professional and ethical mannerThoroughly explains aftermarket products and extended warranties to guestsListens to the guest to determine what they are looking for and what protection items best meet their needs4.Other duties as assigned
Essential Functions of the Position
Operate a phone, computer and other general office equipmentWork with the public in a professional and guest centric mannerCommunicate with guests, vendors, managers, and co-workersListen to guests and understand what they are sayingAbility to read, understand and follow instructionsAnswer questions regarding vehicles, the dealership and serviceGeneral knowledge of vehiclesSkills, Education and Certification Requirements :
Good computer skills and demonstrated ability to learn other programsAbility to effectively build a rapport with othersVery strong listening skillsValid in-state driver’s licenseAcceptable motor vehicle recordGood communication skillsOrganizational and time management skillsAttention to detailAbility to accurately and efficiently complete forms and paperwork related to a dealResilient and creativeAssociates Degree or equivalent experiencePhysical Demands
Sits at a computer or other desk for extended periods of timeOperates a computer with a monitorOperates a telephoneTravels throughout the dealership and lots occasionally on footWhy Automotive :
Career growth : Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
Stability : Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
Technology : There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.
