Regional Account Director

Purpose of the job    The Regional Account Director is responsible for the development and nurturing of a key HH Global client.  This role is essential in strengthening relationships with the client, identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.  The Regional Account Director will lead our dedicated client team in delivering innovative and high-end in-store marketing materials, retail environments and solutions.   The Regional Account Director will take full responsibility for the strategic and operational management of the account taking a hands-on approach to creating and delivering solutions. Having the acumen to grow and develop the relationship and build the team as the account develops.    This individual needs to be a strong leader who can focus on the vision and strategic direction of the account, balance daily support needs with long-term strategy and successfully combine vision and reality into effective operational plans.    Key responsibilities   Creation and delivery of HH Global’s regional account strategy for the client Develop strong relationships with senior key stakeholders across the client organisation  Ensure that the contract is managed in line with our contractual responsibilities Manage overall financial performance of the account, risk analysis and remedy Lead operational delivery for the client across key categories in particular in-store temporary POS and window installation and from time to time, permanent high-end retail fixtures and installations  Drive innovation and product development to bring world class solutions to the client  Motivating your team to meet and exceed expectations of a true market leader Identification of new business opportunities and responsibility for the delivery of account growth   Provide regular MI reporting and production of account relationship plans of the highest quality  Produce client communications documents to the highest standard to be consumed / presented at C level within the client organisation e.g. strategic reports, QBRs   Ensure the account is managed profitably, reconciling hours and costs appropriately  Ensure that activities comply with the Company’s policies and procedures  Operate effective two-way communication with a regional team within a matrix management environment  Build successful partnerships with the client business leads and key decision makers; provide on-going strategic insights and revised solutions/recommendations based on the changing market dynamics and industry trends  Continuously refine and improve the creative and production solutions, evaluate spend to maximize capabilities and drive value in the relationship from both an economic and service level perspective  Shape the overall account structure and team that will excel in the ideation, sourcing, procurement, production, and execution of all client projects  Build successful partnerships with the client business leads and key decision makers to increase and expand revenue by identifying opportunities and proposing solutions  Responsible for staffing decisions, ensuring the account is properly resourced and seasonal peaks are anticipated and staffed appropriately Train, mentor and work closely with the Account Management team  Drive performance accountability and assume responsibility for overall management of the account; ensure the client team is providing superior customer service   Knowledge, Skills Experience  Knowledge and experience of working with international Brands delivering in-store solutions  Strong strategic customer account management  Excellent direct client interfacing experience  Experience working with clients across multiple APAC markets but in particular in China  Ability to think strategically in order to develop a clear customer account plan, with the capability to manage and implement across markets  Knowledge of outsourced procurement solutions for marketing execution  Strong knowledge of the development and production of Print, POS and an advantage to have experience in permanent and semi-permanent retail fixtures and installations   A truly innovative mindset to deliver high-end solutions which create inspiring retail environments and experiences Ability to analyse complex operational, financial, spend and product data and present this to the client with confidence and develop strategies under-pinned by high quality data  Leadership capability to motivate a dedicated client team, including employee development and mentoring  Excellent communication and presentation skills with the ability to interface with all levels of professionals  Entrepreneurial minded with an innovative and creative mindset  Highly proficient with MS Office software  Please note there is a requirement to travel in Market on occasion and sometimes out of market too   #LI-KL1