Precertification Specialist/Registration Floater

We are looking for a Precertification Specialist who can handle a fast-paced environment and support our Orthotic and Prosthetic department. In this role, you will manage pre-certs, assist with front desk duties, and ensure smooth patient interactions. The ideal candidate will have previous medical insurance experience and will possess excellent organizational skills.

Key Responsibilities:

• Contact insurance companies to verify benefits and authorization requirements for orthotic and prosthetic devices.

• Communicate benefit information to clinicians and ensure they are up to date on patient coverage.

• Assist with phone calls and messages, as well as notify patients of their insurance coverage for prescribed items.

• Schedule patient appointments, collect deposits, verify insurance, and assist with check-in and check-out duties.

• Review and prepare patient charts, ensuring all required documentation is present prior to delivery of products.

• Assist with the coordination of patient care, ensuring timely scheduling and appropriate follow-ups.

• Communicate effectively with patients, TOC physicians, and staff regarding all aspects of patient care.

• Ensure that inventory levels are verified before patient appointments.

Qualifications:

• High School Diploma or GED required.

• Previous experience in medical insurance, with a preference for prior experience in precertification and/or orthotics and prosthetics.

• Knowledge of SMX or similar EMR software preferred.

• Strong communication skills, both verbal and written.

• Ability to handle multiple tasks, manage time efficiently, and work under pressure.

• Outstanding organizational skills and attention to detail.

• A team player with a positive attitude and the ability to work independently.

• Strong initiative and self-discipline.

Preferred Experience:

• Previous insurance precertification experience.

• Knowledge of Orthotics and Prosthetics.