What are the responsibilities and job description for the CLN Business Support Rep position at HH Health System?
Overview
The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.
Position Summary: A Business Support Rep functions as the clerical support for clinics located in Marshall Professional Center & Therapy Plus. They manage all front office functions such as scheduling, registration, front end collections, insurance verification and pre-approval, and chart preparation, etc. They act as the first point of communication for patients, physicians, and other MMC departments. Their job, when done properly, ensures a pleasant and seamless patient experience. Each CSR has responsibility for a specific clinic but is expected to cross-train and assist with all others – including the front desk.
Primary Responsibilities:
- Maintains patient schedule to be efficient and increase revenue producing volume
- Registers patients either prior to or at their time of arrival and ensures accuracy by utilizing AccuReg on a daily basis
- Verifies insurance coverage for services as well as whether a pre-authorization is required – obtaining the pre-authorization as needed
- Communicates appointment information and preparation instructions to patients
- Communicates with referring providers to ensure all clinical documentation needed is available at time of appointment
- Enters charges as indicated by clinical staff
- Educates patients about and collects patient payments
- Follows cash drawer management rules and prepares deposit as needed
- Maintain requested reporting specific to clinic
Qualifications
This position requires, at minimum, a high school diploma or GED. Prior experience in the healthcare environment and/or customer service is preferred. A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary. This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.
