What are the responsibilities and job description for the Network Support Tech Lvl II position at HH Health System?
Overview
The position requires the capacity to successfully manage multiple competing objectives and to communicate complex technical information in understandable terms to management, end user personnel, and physicians. The individual will be responsible for facilitating and promoting the use of information technology by management, and staff members.
Will participate in IT projects, especially those impacting the installation of new infrastructure elements. Functions as an advanced specialist performing the more complex hardware and software setup and installations of local area network (LANs), servers cable concentrators, routers, various personal computers (PC's) and electronic mail (E-Mail) networks. Assists with LAN and/or E-Mail training to end-users.
Qualifications
EDUCATION
Requires knowledge, skill and mental development equivalent to completion of four years of college with major course-work in computer science or a related field and two years' professional experience in management information systems.
Preferably two years of formal technical computer training at the college/technical school level.
QUALIFICATIONS:
Ability to read, write, hear and verbally communicate to the degree required to perform the job.
Displays positive, cooperative, diplomatic, motivated attitude.
Good problem solving and analytical skills.
Ability to work as a team member in all activities.
Adaptability to stressful, ever changing situations.
Ability to work as a team member in all activities.
Adaptability to manage a stressful situation and differing personalities and the ability to depersonalize issues.
Open and honest communication skills and friendly personality.
Positive, cooperative, motivated attitude.
Requires extensive knowledge of microcomputer hardware and software, Local Area Networks, operating systems software and application software.
Requires ability to prepare various written reports for management's use.
Requires ability to research, evaluate, and test new microcomputers and software packages and to report findings to upper management, both orally and in writing.
Requires ability to train others in the utilization of software and all computer hardware.
Requires extensive knowledge of all network topologies and protocols currently in use at MMC.
