Office Manager

Position: Office Manager

Location: Fort Lauderdale, FL

Pay: $75k to $85k/year (depending on experience) a quarterly bonus!

Experience:

• 7 to 10 years in office management and lead experience required.
• Human resources, sales, and the home services industry experience preferred.
  
  

Type: Full-time; Direct Hire

Schedule: Monday - Friday, Day Shift

HH Staffing is seeking an Office Manager to join a growing and dynamic team!

Job Description:

• Scheduling & Coordination: Manage company sales and production schedules, optimize workflows through geography and job efficiencies, and coordinate employee assignments.
• Customer Management & Retention: Own the customer journey from initial appointment, scheduling, and repeat business. Communicate directly with the customers, directly ensuring a 5-star experience.
• Call Center Management: Oversee daily operations, execute inbound and outbound customer calls, resolve issues, and implement strategies for growth and efficiency.
• Risk & Compliance: Handle workers' compensation, and insurance management, and ensure compliance with regulations and policies
• Manage Marketing Team & Vendors: Plan and execute marketing initiatives, track performance, and drive growth in quality leads.
• Financial Oversight: Manage AR/AP, perform QuickBooks entries, handle collections, prepare payroll for approval, and ensure accurate financial reporting.
• Recruitment & Onboarding: Source candidates, schedule interviews, and oversee smooth onboarding processes for new hires.
• CRM Management: Maintain accurate customer data in the CRM system, track interactions, identify improvement opportunities and train all teams on proper usage.
• Administrative Support: Prepare reports, inventory management, maintain records, and attention to detail.
  
  

Position Requirements:

• Bilingual abilities are preferred but not required.
• Exceptional phone skills and the ability to provide outstanding customer service.
• Quick learner, capable of adapting to new responsibilities and capturing detailed instructions.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in QuickBooks, CRM systems, and general office software.
• Leadership and the ability to foster growth and efficiency within the call center.
• Strong verbal and written communication skills.
• Proven experience in customer service, sales, and Client retention.
• Proficient in CRM management and outbound calling strategies.
• Proactive with consistent follow-up and attention to detail.
• Thrives in fast-paced environments with effective task prioritization.
• Daily commitments to core values:
• Must have grit and strong work ethic.
• Strive for personal excellence with trust and accountability.
  
  

Job Perks:

• Competitive Pay
• Quarterly Bonus
• Medical, Dental, Vision & Paid Vacation
  
  

HH Staffing does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow.

HH Staffing is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.