Office Manager

Position: Office Manager

Location: Fort Lauderdale, FL

Pay: $75k to $85k/year (depending on experience) quarterly bonuses!

Experience:

• 7–10 years in office management and leading teams.
• Proven experience in customer service, sales, HR, client retention, and the home services industry.
  
  

Type: Full-time; Direct Hire

Schedule: Monday - Friday, Day Shift

HH Staffing is seeking an Office Manager to join a growing and dynamic team!

Job Description:

• Manage company sales and production schedules, optimize workflows through geography and job efficiencies, and coordinate employee assignments.
• Own the customer journey from initial appointment to scheduling and repeat business.
• Communicate directly with the customers, ensuring a 5-star experience.
• Oversee daily operations, execute inbound and outbound customer calls, resolve issues, and implement strategies for growth and efficiency.
• Handle workers' compensation, and insurance management, ensuring compliance with regulations and policies
• Plan and execute marketing initiatives, track performance, and drive growth in quality leads.
• Manage AR/AP, perform QuickBooks entries, handle collections, prepare payroll for approval, and ensure accurate financial reporting.
• Source candidates, schedule interviews, and oversee smooth onboarding processes for new hires.
• Maintain accurate customer data in the CRM system, track interactions, identify improvement opportunities, and train all teams on proper usage.
• Prepare reports, inventory management, maintain records, and attention to detail.
  
  

Position Requirements:

• Bilingual abilities are preferred, but not required.
• Proficiency in QuickBooks, CRM systems, and general office software.
• Exceptional phone skills and the ability to provide outstanding customer service.
• Must be a quick learner and capable of adapting to new responsibilities and capturing detailed instructions.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Must have leadership skills and foster growth and efficiency within the call center.
• Strong verbal and written communication skills.
• Proactive with consistent follow-up and attention to detail.
• Thrive in fast-paced environments with effective task prioritization.
  
  

HH Staffing is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.