What are the responsibilities and job description for the Leasing Administrative Assistant (Bilingual) position at HHDC?
At Hispanic Housing our vision is to provide affordable housing that people are proud to call home. In creating quality housing, a safe and stable environment, and by providing superior customer service, we help create part of the foundation that enables people to make a better life for themselves, their families, their neighbors, and communities.
We are seeking a Leasing Administrative Assistant to join our team and help us carry out our vision for an apartment complex in West Chicago, IL. The candidate must be team oriented with experience in administrative support and must excel in providing superior customer service to residents. This is a great opportunity to start your career within property management and make a positive impact on people's lives.
RESPONSIBILITIES include the following. Other duties may be assigned.
- Provides a positive first impression and excellent customer service to all callers/visitors including: tenants, vendors, contractors and guests.
- Coordinates day-to-day tenant transactions; maintains, audits, and reports all fund management pertaining to move-in, move-out, initial rent, deposits, and outstanding funds for move-in.
- Assists with preparation and maintaining all property management files, reports, etc.
- Assists with purchase orders/invoices for manager’s approval.
- Assists with inspections.
- Maintains waiting list(s); initiates tenant files.
- Assists with lease renewals for all tenants, in accordance with policy and procedures set by management and federal housing policies.
- Sets up interviews, fills out forms, follows up with processing information and performs rent calculations.
- Prepares and delivers move-in and move-out correspondence to tenants in accordance with local and state regulations as directed by the management.
- Shows property and apartments to prospects as necessary.
- Processes and creates work orders as needed for maintenance staff.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS
- High School Diploma/GED
- Proven experience as an administrative assistant and at least 1 year in a customer service role. Previous leasing experience a plus.
- Must have or be able to obtain within 6 months an AMP Leasing Certificate if required by state and any other program required certifications (i.e., (HUD, Tax Credit).
- Proficiency in MS Office (Outlook, Excel, Word, in particular) and the ability to learn other software programs.
- Excellent time management skills and the ability to prioritize multiple assignments.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Good basic math skills.
- Strong organizational skills with the ability to multi-task.
- Ability to interact effectively with a diverse range of people.
- Diplomacy in handling problems of residents
The position offers a competitive salary and excellent benefits including medical, dental, vision, life, 401(k), tuition reimbursement and more.
