What are the responsibilities and job description for the Customer Service Representative position at HHHunt?
While other companies just build places to live, at HHHunt we build a better way of life. Founded by Harry H. Hunt III in 1966, HHHunt is a recognized leader in real estate development throughout Virginia, North Carolina, Maryland, and South Carolina. It's the people of HHHunt who set us apart and make a positive impact every day. Working for HHHunt means being part of a community and striving to provide the best in all that we do, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together. It is HHHunt’s mission to improve the world and how people live by creating meaningful experiences and places of great distinction. We are looking for a Customer Service Representative to join our team. We are looking for YOU!
WHO YOU ARE
- A Strong Communicator. You have clear and effective communication skills, written and verbal, which helps you to build relationships and achieve desired outcomes.
- Organized and Confident. You are flexible, composed, and able to prioritize multiple tasks and deadlines simultaneously while confidently interacting with customers and external parties.
- Motivated. You go the extra mile to achieve your personal and professional goals.
- A Driven Team Player. You are united with teammates and follow through on commitments.
WHAT YOU'LL DO
- Responsible for all facets and accountable for completing service request lists for residential construction and warranty projects from initiation to completion/customer satisfaction.
- Consult with homeowners to determine if warranty service requests are warrantable or a homeowner maintenance item based on standards and guidelines
- Own the customer service process and manage trade partners to completion and satisfaction of homeowners to ensure scopes of work are being fulfilled
- Complete routine repairs as needed including drywall repair, paint touch up, caulking of various surfaces, minor trim work, and adjustment of doors, appliances, and windows, etc.
- Project manage the warranty request process utilizing good judgement based on HHHunt quality standards and financial responsibilities
- Perform follow-up inspections to ensure completion of work order lists.
- Participate in an “on call” system for emergencies if needed
- Keep accurate written documentation of daily activities to advise appropriate leaders and recommend a course of action.
REQUIREMENTS
- High School diploma or equivalent and a minimum of 2 years of experience in construction management, customer service, or similar role required
- 3-5 years’ experience in construction preferred.
- Background and knowledge of construction processes and repair including water intrusion, mold and mold remediation.
- Ability to handle a wide range of tasks and multiple priorities at the same time.
- Ability to effectively resolve conflicts with external parties and customers
- Self-starter with excellent organizational and good follow-up skills.
- Flexible and results oriented. Ability to manage change.
- Able to effectively communicate both verbally and in writing to convey clear, well-articulated instructions of a technical nature to a diverse audience.
REWARDS
As a progressive organization meeting the needs of a diverse workforce, in addition to the standard competitive benefits package we also offer birthday day off, 10 holidays, adoption benefits, excellent health care benefits, HHHunt rental discounts, and education assistance-to name just a few. To learn more about this exciting opportunity to join a great organization, visit www.hhhunt.com and discover for yourself why we believe, it’s how you live that matters.
HHHunt is committed to offering competitive pay. The annual base salary for this position starts at $50,963 and may increase depending on skills and experience.
HHHunt is an Equal Opportunity Employer.
HHHunt#1
Salary : $50,963
