What are the responsibilities and job description for the Restaurant Server/Host position at HHM Whiteface Lodge?
Opportunity: Restaurant Server
Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.
Your Growth Path
Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager
Your Focus
- Take food and beverage orders and place orders in the point of service system.
- Ensure overall guest satisfaction.
- Set and clear tables in dining areas.
- Stock service stations with items such as ice, napkins, or straws.
- Pick up orders from food preparation areas and ensure food is prepared accordingly.
- Prepare guest check and if appropriate complete payment transaction.
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous food and beverage experience required or equivalent training.
- Knowledge of POS systems.
- TIPS certification preferred.
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own Iterver
Duties:
- Greet and welcome guests in a friendly and professional manner
- Take food and drink orders accurately and promptly
- Deliver food and beverages to tables in a timely manner
- Ensure guest satisfaction by providing exceptional customer service
- Assist with food preparation and plating when necessary
- Clear and clean tables after guests have finished dining
- Handle cash transactions and process payments accurately
- Collaborate with kitchen staff to ensure smooth service flow
- Maintain cleanliness and organization of the dining area
Experience:
- Previous experience in a similar role preferred but not required
- Strong time management skills to prioritize tasks effectively
- Excellent guest service skills with a friendly and positive attitude
- Basic math skills for accurate order taking and cash handling
- Knowledge of food handling and safety regulations
- Ability to work in a fast-paced environment while maintaining attention to detail
- Experience with bussing tables and maintaining cleanliness in a restaurant setting
- Familiarity with POS systems for order entry and payment processing
- Basic culinary knowledge is a plus
Join our team as a Server and enjoy the following benefits:
- Competitive hourly wage plus tips
- Flexible scheduling options to accommodate your availability
- Opportunities for career growth and advancement within the company
If you have a passion for providing exceptional service, enjoy working in a dynamic environment, and have the skills required for this position, we would love to hear from you. Apply now to join our team of dedicated servers!
Job Types: Full-time, Part-time
Pay: $10.35 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Lake Placid, NY 12946 (Required)
Ability to Relocate:
- Lake Placid, NY 12946: Relocate before starting work (Required)
Work Location: In person
Salary : $10
