What are the responsibilities and job description for the Retail Manager position at HHS?

Location :

Lutheran Hospital of Indiana

Pay Rate :

Salary - Salary Plan, 65,000.00 USD Annual

Scheduled Shift : Job Description

We're looking for a friendly, compassionate, leader to join our culinary team!

Manage the day-to-day operations of a retail environment to create a profitable cafe where hard-working hospital staff and families of patients can take a break and enjoy a nice meal. Lead a goal-oriented retail food service department to create a team environment that is effective, productive, and rewarding.

Responsibilities

Manage the cafe retail area to provide excellent customer service and support revenue growth
Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
Develop and monitor evaluation processes for customer satisfaction
Demonstrate continuous ability to maintain and / or improve customer satisfaction through communication, integrity, and performance
Lead retail team member recruiting, training, development, scheduling, and assignments
Perform daily inspections and assessments and coach and counsel team members
Manage and monitor all department sales and costs

Skills

Interpersonal Skills : Ability to interact with individuals at all levels of the organization

Communication : Effective written, spoken, and non-verbal communication as well as presentation skills

Customer Service : Service-oriented mentality with a focus on exceeding expectations

Professionalism : Maintain a positive and professional demeanor

Proactivity : Self-motivated with the ability to effectively prioritize projects and needs

Team Player : Willingness to collaborate and provide support where needed to achieve outcomes

Business Ethics : Demonstrate integrity, respect, and discretion in all business dealings

Organization : Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

Minimum associate's degree; bachelor's degree preferred

5 years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining

3 years of management

Experience with cash handling policies and procedures

Familiarity with various point of sales (POS) / register systems

Knowledge of hospital food service operations

Computer skills including word processing, spreadsheets, email, and ordering platforms

Must be willing to relocate for promotion opportunities

Not Required But a Big Plus

Proficiency in languages other than English, especially Spanish

Certified Dietary Manager (CDM), or willingness to obtain certification within 18 months

What We Offer

Paid time off (vacation and sick)

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing training

Important to Know

Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place..

Veterans and candidates with military experience are encouraged to apply.

HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

Salary : $65,000

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