What are the responsibilities and job description for the Retail Manager position at HHS?
Manage the cafe retail area to provide excellent customer service and support revenue growth
Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
Develop and monitor evaluation processes for customer satisfaction
Demonstrate continuous ability to maintain and / or improve customer satisfaction through communication, integrity, and performance
Lead retail team member recruiting, training, development, scheduling, and assignments
Perform daily inspections and assessments and coach and counsel team members
Manage and monitor all department sales and costs
Skills
Interpersonal Skills : Ability to interact with individuals at all levels of the organization
Communication : Effective written, spoken, and non-verbal communication as well as presentation skills
Customer Service : Service-oriented mentality with a focus on exceeding expectations
Professionalism : Maintain a positive and professional demeanor
Proactivity : Self-motivated with the ability to effectively prioritize projects and needs
Team Player : Willingness to collaborate and provide support where needed to achieve outcomes
Business Ethics : Demonstrate integrity, respect, and discretion in all business dealings
Organization : Attention to detail and ability to effectively manage tasks in a fast-paced environment
Requirements
Minimum associate’s degree; bachelor’s degree preferred
5 years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining
3 years of management
Experience with cash handling policies and procedures
Familiarity with various point of sales (POS) / register systems
Knowledge of hospital food service operations
Computer skills including word processing, spreadsheets, email, and ordering platforms
Must be willing to relocate for promotion opportunities
Not Required But a Big Plus
Proficiency in languages other than English, especially Spanish
Certified Dietary Manager (CDM), or willingness to obtain certification within 18 months
What We Offer
Paid time off (vacation and sick)
Medical, dental, and vision insurance
401(k) with employer match
Employee Assistance Program (EAP)
Career development and ongoing training
Important to Know
Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place..
Veterans and candidates with military experience are encouraged to apply.
HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
Who is HHS
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.
We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.
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