What are the responsibilities and job description for the Shift Lead, Front of House position at Hi-Pointe Drive-In?
Description
When you become a shift leader at Hi-Pointe you will be expected to handle a lot, but we are committed to giving you the necessary training, development, and continued support to set you up for success. Use your fellow management team, and every leader in the company to help you with any questions you may have. Below are some baseline expectations for the job.
Appearance: - Always come to work prepared and looking professional, the rest of the team looks to you as an example of how to represent the company. Always wear a clean shirt.
Store Key: You will be given a key to the store. This is a great responsibility and should not be taken lightly. Take care of your key - you will be held responsible if the key is lost.
Alarm Code: Your GM/KM will give the alarm code to your location, never share this code with any team member or vendor unless directed by your GM/KM
Store Appearance: Your store should always be clean and stocked. Review deep cleaning checklists and walk your location to see if there are any cleaning issues to be addressed. Equipment should be checked for cooling issues and general upkeep. If you notice an equipment failure report the issue to your GM/KM immediately. As a member of the management team it is your responsibility to set the standards, never walk by something that is not perfect.
Cash Manager: As a FOH shift manager in your store, you are responsible for the cash-on-hand. Ultimately your GM is responsible for your actions. Always be mindful of cash handling policies and procedural changes that occur in your store. Remember, without cash money, we can't pay our bills!!
Team Member and Customer Safety: Review your incident report and ask your GM questions if you do not understand the requirements. Always know the location of the incident report. Safety is our priority.
Customer Interaction: As a manager on duty (both FOH and BOH), you will be engaging with customers and responding to customer incidents, questions, issues. Remember that you are empowered to make decisions to help the customer. If issues arise that you do not feel comfortable with handling, contact your GM/KM. You will never be wrong as long as your actions are done with integrity and hospitality in mind.
Labor Management: One of the roles of a shift leader is shift labor management, with this comes having to make the decision to send team members home during slow volume hours. Always be fair when sending team members home early, take turns, ask for volunteers or even draw straws. But always remember, never sacrifice guest experience for the sake of labor.
Perks Of The Job
The Hi-Pointe has been an iconic St. Louis destination ever since this spot was a little drive-in in the 1980's. Our mission is to bring it back to life with mouthwatering burgers and original sandwiches. Our chef-inspired menu uses locally sourced ingredients.
Our burger and sandwich joint is located in the historic Hi-Pointe neighborhood, just off of highway 40. This spot is a great place to pop into before or after events around town, or even as the main event. The menu has something for folks of many walks of life from our creative burgers, sandwiches, and shakes, to healthy salads and a menu for the little ones. Following the tradition of killin' it, Hi-Pointe Drive-In is brought to you by your friends from Sugarfire Smokehouse, among a few of your other favorite eateries. Our team is made up of the greatest people we know and talented chefs that create a unique experience every single time you come in, order delivery, or cater your event.
When you become a shift leader at Hi-Pointe you will be expected to handle a lot, but we are committed to giving you the necessary training, development, and continued support to set you up for success. Use your fellow management team, and every leader in the company to help you with any questions you may have. Below are some baseline expectations for the job.
Appearance: - Always come to work prepared and looking professional, the rest of the team looks to you as an example of how to represent the company. Always wear a clean shirt.
Store Key: You will be given a key to the store. This is a great responsibility and should not be taken lightly. Take care of your key - you will be held responsible if the key is lost.
Alarm Code: Your GM/KM will give the alarm code to your location, never share this code with any team member or vendor unless directed by your GM/KM
Store Appearance: Your store should always be clean and stocked. Review deep cleaning checklists and walk your location to see if there are any cleaning issues to be addressed. Equipment should be checked for cooling issues and general upkeep. If you notice an equipment failure report the issue to your GM/KM immediately. As a member of the management team it is your responsibility to set the standards, never walk by something that is not perfect.
Cash Manager: As a FOH shift manager in your store, you are responsible for the cash-on-hand. Ultimately your GM is responsible for your actions. Always be mindful of cash handling policies and procedural changes that occur in your store. Remember, without cash money, we can't pay our bills!!
Team Member and Customer Safety: Review your incident report and ask your GM questions if you do not understand the requirements. Always know the location of the incident report. Safety is our priority.
Customer Interaction: As a manager on duty (both FOH and BOH), you will be engaging with customers and responding to customer incidents, questions, issues. Remember that you are empowered to make decisions to help the customer. If issues arise that you do not feel comfortable with handling, contact your GM/KM. You will never be wrong as long as your actions are done with integrity and hospitality in mind.
Labor Management: One of the roles of a shift leader is shift labor management, with this comes having to make the decision to send team members home during slow volume hours. Always be fair when sending team members home early, take turns, ask for volunteers or even draw straws. But always remember, never sacrifice guest experience for the sake of labor.
Perks Of The Job
- Great pay
- Flexible Schedules
- Growth Opportunities
- Ability to understand and follow direction from others.
- Ability to read recipes and memorize and replicate food production procedures.
- Ability to work in a high-volume, fast-paced work environment.
- Skill and coordination in using kitchen utensils and equipment.
The Hi-Pointe has been an iconic St. Louis destination ever since this spot was a little drive-in in the 1980's. Our mission is to bring it back to life with mouthwatering burgers and original sandwiches. Our chef-inspired menu uses locally sourced ingredients.
Our burger and sandwich joint is located in the historic Hi-Pointe neighborhood, just off of highway 40. This spot is a great place to pop into before or after events around town, or even as the main event. The menu has something for folks of many walks of life from our creative burgers, sandwiches, and shakes, to healthy salads and a menu for the little ones. Following the tradition of killin' it, Hi-Pointe Drive-In is brought to you by your friends from Sugarfire Smokehouse, among a few of your other favorite eateries. Our team is made up of the greatest people we know and talented chefs that create a unique experience every single time you come in, order delivery, or cater your event.
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