Administrative Dispatcher

WHO WE ARE

Hi-Tech Electric is a family-owned company with three generations of expert electricians, proudly serving our community since the 1950s. We specialize in a variety of residential and commercial electrical projects, and we're known for delivering high-quality service with integrity, reliability, and efficiency.

WHO WE’RE LOOKING FOR

We are looking for a highly motivated, detail-oriented, and enthusiastic Administrative Dispatcher to become the central point of contact between our customers, technicians, and management team. This role is crucial in keeping daily operations running smoothly by scheduling jobs, maintaining records, and ensuring exceptional customer communication from start to finish.

The ideal candidate will:

• Thrive in a service-based, fast-paced environment
• Be upbeat and professional in all forms of communication
• Be highly organized, efficient, and dependable
• Work well independently and as part of a team
• Enjoy building, improving, and managing systems with minimal supervision
• Be able to manage multiple responsibilities and prioritize tasks effectively
• Be aligned with our company’s mission and committed to long-term success

This role requires someone who is eager to learn, grow with the company, and take ownership of their work. As the company continues to grow, this position may evolve to include responsibilities such as training and leading additional team members to ensure continued operational excellence.

RESPONSIBILITIES

• Serve as the first point of contact for customers via phone, email, and in-person
• Schedule, manage, and track jobs using our scheduling software
• Communicate daily job schedules to technicians and ensure they are prepared
• Act as a communication bridge between technicians and customers
• Maintain accurate and up-to-date records of customer information and job status
• Efficiently update expenses and work orders within each job to ensure accurate tracking and reporting
• Monitor GPS tracking system to verify technician routes and appointments
• Handle permit applications and schedule inspections through city departments
• Follow up with customers regarding job status, estimates, and bids
• Resolve scheduling conflicts and make adjustments in real-time
• Monitor front desk activity and greet visitors, customers, and vendors
• Receive and check in mail, packages, and courier deliveries
• Assist with general administrative tasks such as filing, organizing, and project support
• Schedule maintenance for company vehicles
• Communicate effectively with management about daily operations and updates
• Support ongoing projects and tasks as needed
• Support management request

QUALIFICATIONS & SKILLS

• High school diploma or equivalent (required)
• 1 years of administrative or customer service experience preferred
• Experience with scheduling or dispatching (a plus)
• Strong written and verbal communication skills
• Personable and professional phone presence
• Excellent customer service and interpersonal skills
• Proficient in Microsoft Office and Google Workspace
• Comfortable working within a scheduling database and CRM system
• Highly organized and detail-oriented
• Ability to multitask, prioritize, and remain calm under pressure
• Strong problem-solving skills and logical thinking
• Data entry and typing proficiency
• Able to take initiative and follow through with minimal supervision
• Resourceful, adaptable, and eager to grow with the company

BENEFITS & COMPENSATION

Hours: Monday- Friday 8:00 am to 5:00 pm

• 1 hr. Unpaid lunch,
• No Weekends

Pay: $17–$21/hour, depending on experience Medical, Dental & Vision Insurance:

• Available after 90 days for full-time employees (32–40 hours/week)
• Hi-Tech Electric covers 50% of the employee’s monthly medical premium
• Vision, dental, and dependents are available at the employee’s cost

Paid Vacation:

• After 90 days: 40 hours/year (for first two years)
• After two years: 80 hours/year

Paid Holidays:

• Select company-observed holidays are paid for full-time employees

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Garden City, ID 83714 (Required)

Ability to Relocate:

• Garden City, ID 83714: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $21