Service Dispatcher

Overview
The Dispatcher is responsible for dispatching and providing support to

technicians. This position ensures that timely and accurate completion of

work within contractual requirements is met. Also, ensures that compliance

with company policies and processes, codes, laws and applicable

regulations, as well as meeting company objectives of cost, quality,

equipment conservation and safety are achieved. This person possesses

excellent management skills in the areas of employee relations, problem

solving, decision making, documentation, scheduling, and resource control.

Duties

• Directs all Region activities in accordance with established policies and objectives and ensures that business objectives for the Region are achieved in the most efficient and cost-effective manner.
• Tracks and maintains work order schedules.
• Dispatches field technicians.
• Works closely with the field techs and offers them support when needed, reviews daily work order write ups for accuracy of work completed and capturing of required information.
• Regularly communicates appropriate information between Technicians and Account Manager’s.
• Coaches and develops technicians.
• Ensures communication of and compliance with all company human resources and safety policies and procedures.
• Develops and maintains customer, potential customer and vendor relationships.
• Performs other job related responsibilities and functions as directed by Operations Manager and Service Manager

Qualifications

• Proven experience in a dispatch or logistics role is preferred.
• Familiarity with transportation management principles is a plus.
• Strong analytical skills with the ability to assess situations quickly and make informed decisions.
• Knowledge of supply chain processes, fleet management, freight handling, and shipping/receiving operations is beneficial.
• Proficient in using phone systems and computer software for data entry and record keeping.
• Excellent communication skills, both verbal and written, to interact effectively with customers and team members.
• Ability to work under pressure while maintaining attention to detail

Join our team as a Service Dispatcher where your skills will contribute significantly to our operational success!

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Fort Wayne, IN 46808 (Required)

Ability to Relocate:

• Fort Wayne, IN 46808: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $28