Customer Account Specialist

$25.00 - $28.00 DOE

Department:               Customer Service

Reports To:                 Director of Customer Service

FLSA Status:                Non-Exempt

The Account Manager at Hi Tech Honeycomb will be responsible for managing client relationships, ensuring customer satisfaction, and overseeing the execution of projects and campaigns. The ideal candidate will be proactive, organized, and possess excellent communication skills to serve as the primary point of contact between the company and its clients.

Key Responsibilities:

Client Relationship Management:

• • Build and maintain strong, long-lasting relationships with clients.
  • Act as the main point of contact for clients, addressing any concerns or inquiries.
  • Understand client needs and business objectives, offering tailored solutions to meet their goals.
  • Monitor and manage client accounts to ensure satisfaction and retention.
  • Process all purchase orders into ERP system and work with Scheduling on shipment schedule for each order
  • Receive in all RFQs and work with Estimating team to ensure all information is available and accurate’
  • Receive any customer complaints, work with Quality and Operations teams to address customer issues and provide feedback in a timely manner

Project Management:

• • Oversee the delivery of projects, ensuring they are completed on time and within budget.
  • Coordinate with internal teams (sales, marketing, operations, etc.) to ensure smooth execution of client campaigns.
  • Track customer orders and provide regular updates to clients (statuses, tracking, etc)

Reporting and Analysis:

• • Prepare and present regular reports on client performance, campaign outcomes, and other key metrics.
  • Provide actionable insights based on performance data to help clients achieve their business objectives.

Problem Solving:

• • Address any issues or challenges that arise, ensuring timely resolutions.
  • Collaborate with internal teams to troubleshoot and solve client problems as they occur.

Qualifications:

• • Proven experience as an Account Manager, Client Manager, or in a similar role.
  • Strong understanding of customer relationship management (CRM) software and tools.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Ability to think strategically and provide effective solutions for clients.
  • Experience with project management and delivery to client’s expectations.
  • Strong computer skills, excel, PowerPoint, etc.

Salary : $25 - $28