What are the responsibilities and job description for the Customer Service Representative position at Hi Tech Mold & Tool, Inc?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive experience. Your ability to communicate effectively and handle inquiries will be crucial in maintaining our high standards of customer satisfaction. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!
Duties
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Assist customers with order processing, returns, and complaints.
- Maintain detailed records of customer interactions and transactions through data entry.
- Uphold excellent phone etiquette while communicating with clients.
- Collaborate with team members to resolve complex issues.
- Ensure all client services meet company standards for quality and efficiency.
- Identify opportunities for upselling or cross-selling additional services.
Requirements
- Previous experience in customer support or call center environments is preferred.
- Strong communication skills in English; multilingual or bilingual abilities are a plus.
- Proficient in data entry with attention to detail.
- Ability to handle high call volumes while maintaining professionalism.
- Familiarity with office software and customer relationship management (CRM) systems is advantageous.
- Excellent problem-solving skills and a positive attitude towards challenges.
- Must be able to work flexible hours as needed.
Join us in delivering outstanding service and making a difference in our customers' experiences!
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Work Location: In person
Salary : $19 - $24
