What are the responsibilities and job description for the Network Engineer position at Hi! Tech?

Job Description

Hi! Tech is seeking a sharp, energetic, creative, highly motivated, and personable network engineer to join our team.

Key Responsibilities :

Contributing to network support at our clients, successful tech-forward global organizations, as a part of an established network engineering team
Demonstrating accountability for clients' network environments by analyzing, planning, testing, and implementing network security and promoting network connectivity
Working closely with Hi! Tech IT support specialists on the development, testing, documentation, and configuration of client networks
Escalating problems to the IT team, vendors, and other stakeholders to ensure successful resolution and reporting
Responding to and resolving networking tickets in a timely and customer-focused manner
Administering the Local Area Network (LAN), Wide Area Network (WAN), Internet, and hardware
Administering firewall and network security policies
Maintaining Meraki and Ubiquiti firewall(s) on both hardware and virtual hosts
Building and maintaining clients' wireless infrastructures
Providing training and guidance to others on the IT team on network analysis, troubleshooting techniques, and best practices
Maintaining documentation of network, processes, procedures, knowledgebase articles, troubleshooting guides, and change logs
Providing detailed, accurate, and timely reporting of work completed for client deliverables
Responsibility extends to all offices of the company and may require travel to any of our clients' offices, including New York City, Detroit, Pittsburgh, and San Diego

What We Offer :

Competitive pay

Generous paid time off

Full benefits packages (medical, dental, vision, 401K, and life insurance)

Opportunities for growth

Great company culture

A Successful Candidate :

Believes in consistent professional development and growth and is well-versed in all things networking and IT-related, with a wide breadth of knowledge across software, hardware, networking, and security disciplines

Outstanding work ethic with a passion for helping others and creating an outstanding end-user experience; committed to putting in the extra effort and time required to achieve critical deadlines

Excellent problem solver who proactively identifies opportunities for improvement and develops innovative solutions

Has a proven track record of successfully managing multiple complex, competing tasks

Will deep-dive into research and find fixes when faced with unfamiliar technical hurdles or blockers

Enjoys a non-traditional office setting, acting as a consultant supporting end-users in multiple office locations

Demonstrates excellent time management skills, and the ability to multi-task and prioritize requests for support with project deliverables

Has strong oral and written communication skills; actively listens and effectively articulates complex ideas with customers, vendors, and team members both on-site and remotely

Operates with a team-oriented mindset and egoless approach to support

Aligns with our organization's core values : Humble, Intuitive, Friendly, Thorough, Excellent, Curious, and Hustle

Experience & Qualifications :

5 years of experience in general network management, firewalls, deployment, and support in multi-site enterprise environments utilizing some or all of the following software & hardware platforms :

Cisco Meraki, Cisco iOS, Ubiquiti Unifi, Aruba Central, and Aruba network hardware, including WAPs

Familiar with networking concepts and protocols, including IP, DHCP, DNS, TCP / UDP, and VLANs

Knowledge and implementation experience in network troubleshooting and monitoring tools

Preferred certifications include :

CCNA, Cisco Meraki Solutions Specialist, Security , Network

Security or Fire Alarm Installer License for New York State

Familiarity with business continuity and disaster recovery

Trustworthy and able to maintain the confidentiality of all sensitive client data (able to sign NDAs as required)

Deep background in supporting Apple products, iOS, and Google Workspace for Business

Ability to effectively and accurately use a tape measure, hand tools, and a power drill, and be comfortable on a ladder, under desks, or in other tight spaces to troubleshoot equipment failures

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Company Description

Friendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success.

We pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day.

So who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business!

Ways of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly : How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them.

We believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 5%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company.

At Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us at people-ops@hitech.is. We are excited to work with you to ensure a positive and equitable experience.

Company Description

Friendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success. We pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day. So who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business! Ways of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly : How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them. We believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 5%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company. At Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us at people-ops@hitech.is. We are excited to work with you to ensure a positive and equitable experience.

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