As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
You will be part of
Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well :
- 3000 SIGN ON Bonus!
- Employees First way of life : all of us should experience Easiness, Empowerment and Excellence every day at work
- Comprehensive benefit package including; health, vision, dental, voluntary life / disability insurance upon first day of employment
- 401k program with 6% company match
- Personal time off and company-paid holidays
- Opportunities for career growth and competitive salary commensurate with experience
- Paid training
- Boot allowance
- Company mentoring program
- Tuition reimbursement for job-related continued education
- Referral Program
- You may also be provided with a company cell phone, laptop and / or credit card, all to be used for the purpose of conducting company business
Purpose of the position
To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.
The Hiab facility is located in Puyallup, WA, however all field service work will be conducted in the Portland, OR and surrounding areas.
Main tasks and responsibilities
Technical and product knowledge
Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipmentStaying up to date with technical specifications of relevant equipmentManaging the customer
Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfactionFollow Hiab Customer Satisfaction GuidelinesRisk management
Protect self and othersFollow applicable safety rules, agreed working practices and environmental requirementsAlert District Service Manager if equipment safety is jeopardized due to any reasonOperate assigned service vehicle in compliance with Hiab driving policy and relevant state / federal regulationsResponsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management companyRespect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activitiesService process
Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service ManagerSubmit regular reports in the format specified by District Service ManagerKeep adequate records and maintain documentation in line with agreed standardsCommercial Awareness and Cost Effectiveness
Plan and manage time and resources for maximum benefit of Hiab and the customerMake judgements about the most cost effective and efficient approach to providing serviceMaintain documentation to ensure accurate invoicing to the customerManage and protect the security and traceability of spare partsNew business opportunities
Recognize sales opportunities and communicate to District Service ManagerContinuous Improvement
Provide feedback to District Service Manager to support continuous quality improvementParticipate in innovative thinking about ways to improve service efficiencyCoach / tutor junior colleagues and trainees as necessaryConduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality SystemAnd other duties, as assignedAccountabilities :
Ability to obtain and maintain a 1-year DOT Medical Card is required for this positionMobile, adaptable and able to work in variable physical site conditions without direct supervisionQualification from higher vocational school (below Graduate / BSc level) in at least one of the following : mechanical engineering, hydraulics, electrics and electronics or equivalent due to experienceWorking technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as requiredWorking knowledge of diesel engines and hydraulic drive systemsFluent in local language and working knowledge of English, spoken and writtenOperators licenses for all equipment used in line with local requirementsMaintain records in compliance with terms and conditions of agreementsKnow, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace InstructionsUnderstand, monitor and comply with all Safety and Environmental requirementsOwn tools requiredWhat you’ll need to succeed
Education :
Minimal High School diploma / GED requiredTechnical or Secondary College preferredWorking experience :
3 years of mechanical, hydraulic, or electrical operations preferredSkills and competencies :
Customer-orientedAble to cope with stressful situationsCapable of operating independentlyAppropriate diagnostic and troubleshooting skillsActs responsibly in the light of prevailing circumstancesGood hands-on skills as required for relevant mechanical, hydraulic and electronic operationsAble to safely operate equipment for the purpose of conducting tests and repairBasic computer skillsPersonal attributes or qualities :
Finds our company values : caring, reliable and pioneering appealing and he / she can relate to these and how they will affect the responsibilities and accountabilities of the positionHigh sense of urgencyService and customer focusedPassionate about driving performance improvementsProcess oriented
