USRAP Operations Advisor, Assurances

POSITION SUMMARY :

HIAS seeks a United States Refugee Admissions Program (USRAP) Operations Advisor to support the Assurances team within the Department of State's Bureau of Population, Refugees and Migration (PRM) Refugee Processing Center (RPC). The USRAP Operations Advisor, Assurances will work with the overseas Resettlement Support Centers (RSCs) and Department of State to process cases allocated to domestic Resettlement Agencies and will contribute to processing improvement initiatives. The USRAP Operations Advisor, Assurances will coordinate overseas processing of cases ready to be assured and domestic processing of assurances in keeping with Department of State guidelines and priorities. The USRAP Operations Advisor, Assurances will work at the RPC to facilitate strong collaboration between the resettlement agencies (RAs) and the Department of State.

Note, the salary range for this position is $110,000.00-$117,000. This position is for a 1-year contract, with a 5-year contingency pending funding. The funding for this role is currently pending, and we will confirm with candidates before any final steps in the recruitment process.

ESSENTIAL FUNCTIONS :

• Collaborates with the Refugee Operations (RefOps) Team Leads and the RefOPs Manager and other team members to organize new projects or initiatives, providing input based on operational experience and knowledge.
• Processes and ingests cases ready to be assured and assured; conducts rigorous quality assurance checks on assurances submitted to the RPC.
• Builds and manages a series of assurances reports for RSCs and RAs.
• Oversees the production and reconciliation of overdue assurance reports on a monthly basis.
• Collaborates with PRM to make relevant policy and process updates to the Allocations and Assurances Handbook on a monthly basis.
• Serves as a liaison between the RPC and the Resettlement Agencies by participating in regular meetings with Resettlement Agency pre-arrival and processing staff.
• Identifies change management needs, software enhancements, and backlog prioritizations by conducting regular coordination and feedback with PRM and RAs.
• Discusses USRAP processing issues with multiple stakeholders and provide recommendations for product backlogs and issue resolution.
• Supports the collection and reporting of requirements-related metrics.
• Maintains knowledge of relevant RPC technology.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS :

HIRING PROCESS :

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here's a snapshot of our hiring process :

Step 1 : Submit your application!

Step 2 : Phone screen with a HIAS recruiter.

Step 3 : Video interview with the hiring manager.

Step 4 : Video interview with a panel of HIAS employees.

Step 5 : In-person interview with the hiring manager.

Step 6 : Online reference check with SkillSurvey.

Step 7 : Offer and background check with Shield Screening or HireRight.

Step 8 : Start your professional journey with HIAS!

Note : Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US :

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people-a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION :

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION :

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES : Welcome

We Welcome the Stranger

Justice

We Pursue Justice

Empathy

We Approach our Clients with Empathy

Partnership

We Believe in Changing the World through Partnership

Courage

We Act with Courage to Build a Better World

Resilience

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY :

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. We strongly encourage applicants of diverse identities, backgrounds, experiences, and perspectives to apply even if you do not meet all required qualifications but have other qualifications relevant to the role that would make you a great fit for this role with HIAS!

SAFEGUARDING :

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS' Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and / or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Salary : $110,000 - $117,000