Housing Services Program Manager

ABOUT US:  

Hiawatha Valley Mental Health Center (HVMHC) is a trusted leader in providing exceptional, person-centered behavioral health services to our communities. Founded in 1965 by a dedicated group of community members and government officials from Houston, Wabasha, and Winona counties, we have since expanded our services across Winona, Houston, Wabasha, Goodhue, and Fillmore counties.  

At HVMHC, we recognize the importance of work-life balance and offer flexible scheduling to support our employees' needs. We are committed to professional growth and prioritize internal promotions whenever possible. For team members pursuing licensure, we provide free clinical supervision to help you achieve your goals. Additionally, we utilize Eleos, an augmented intelligence software, to assist with case note documentation—allowing our staff to focus more on client care.  

We are dedicated to fostering a diverse, inclusive, and supportive workplace where team members and clients feel valued and respected. We welcome professionals from all backgrounds and experiences who share our commitment to providing high-quality behavioral health services. 

TITLE:  Program Manager

PROGRAM: Housing Services

JOB SUMMARY: Manages and coordinates the daily operations of assigned office locations and programs. Has a direct responsibility for managing employee performance to ensure optimal functioning and the highest level of client care outcomes in day-to-day operations. Works collaboratively with the Leadership Team to achieve organizational strategic goals.

JOB RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

1.     Work collaboratively to coordinate staffing level needs with other leadership team members to ensure                          appropriate staff levels are in place and specific certifications are maintained for each program area.

2.     Provide staff reviews while offering the guidance, direction, leadership, and support necessary to help them                achieve their goals, ensuring they have the skills and competencies required to effectively support clients                    served in housing

3.     This role involves interfacing clients to develop and support individualized housing goals, providing guidance              and intervention during crises, and ensuring adherence to program agreements

4.     Knowledge of all office functions for training and coverage.

5.     Supervise staff in assigned locations.

6.     In coordination with the Program Director, address and resolve staff and client complaints or concerns in a                  timely and effective manner

7.     Represent HVMHC (Mission, Vision, and Values) when participating in various county & community committees,          meetings, and/or events.

8.     As needed, provide coverage for the department to meet the needs of clients and staff.

9.     Assists the Program Director in the formulation, evaluation and installation of policies and procedures for the              program to ensure compliance with regulatory standards and quality standard of care.

DEPARTMENT SPECIFIC RESPONSIBILITIES:

1.     Acts as part of an interview team for candidates for professional and support staff positions

2.     Is knowledgeable in all support roles of the department and can fill in roles as needed to ensure essential client          needs are met.

3.     Coordinates monthly support staffing scheduling to ensure appropriate staff levels are in place for each                      location.

4.     Attend team meetings as required. Maintain adherence to and be compliant with HIPAA standards and policies            and procedures of the agency.

5.     Maintain office setting(s) by performing routine activities including but not limited to cleaning, ordering supplies, and supporting Housing Support Rate 1 ordering and inquiries. 

6.     Acts in the Housing Services Director’s absence.

7.     Collaborate on screening and new admissions of housing services.

PHYSICAL REQUIREMENTS FOR POSITION: Must be able to move around the office daily. While performing the duties of this job, the employee must communicate with others and exchange information. Must be able to tolerate prolonged periods of sitting.  Employees regularly operate computers and other office equipment daily. Occasional bending and lifting office materials up to 30 lbs. 

NON-ESSENTIAL FUNCTIONS: Perform other duties as assigned by the Director.

EQUIPMENT USED: Computer, telephone/cell phone, office equipment, vehicle 

JOB QUALIFICATIONS AND REQUIREMENTS:   

1.      Education: Minimum of a bachelor’s degree in a mental health or human services related field.

2.     Ability to work independently with minimal supervision.

3.     Ability to work with diverse populations.

4.     Good organizational skills and attention to detail.

5.     Must be able to maintain confidentiality.

6.     Previous background in health care field preferred.

7.     Must possess a valid driver’s license and a willingness to travel as needed to client or organization locations                throughout SE MN.

WORK ENVIRONMENT: Hiawatha Valley Mental Health Center is committed to providing a safe and inclusive work environment free from harassment, violence and discrimination. Our inclusive work environment represents many different backgrounds, cultures and viewpoints. The core values we live by include integrity, respect, people focused, community focused, continuous improvement, compassion, partnership and collaboration, empowerment and financial stewardship. All Hiawatha Valley Mental Health Center owned facilities are smoke/drug free environments. The employee may experience occasional changes in these conditions due to interactions with clients both in our office and community settings.

SUPERVISED BY: Housing Services Director

SUPERVISES: Housing Support Assistants and practitioners

POSITION DESIGNATION: Non-Exempt, Full Time

EMPLOYEE BENEFITS:  

We are proud to offer a comprehensive benefits package designed to support your well-being, professional development, and financial security:  

Paid Time Off & Leave  

• Paid Leave Time: Begins accruing at 4.46 hours per paycheck, with 16 hours available upon hire (prorated for PT employees).  

• Holidays: 8 paid holidays, plus 2 floating holidays (prorated for PT employees).  

• Additional Paid Leave:  

• Up to 10 days of jury duty leave  

• Up to 5 days of bereavement leave  

• 1 personal day per year  

Professional Development Support  

• Up to $2,000 tuition reimbursement  

• Up to $1,500 for continuing education  

Health & Wellness Benefits   

• Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance offered for employees working between 30-40 hours per week.   

• 20% YMCA membership discount OR $50 fitness reimbursement per year  

Retirement Savings  

• Retirement plan with employer match of 50% match up to 6%, for employees working between 20-40 hours per week.  

EEO STATMENT:  

Hiawatha Valley Mental Health Center is an Equal Opportunity Employer. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.  

APPLICATION PROCESS:
 
A background check is required as part of the hiring process. Depending on the role, applicants may also need to complete a Mental Health Practitioner Verification Form or Professional Conduct Inquiry Form. 

Salary : $50,000 - $73,500