What are the responsibilities and job description for the Customer Service Team Lead position at Hibbett Retail, Inc.?
Job Overview
Hibbett Retail, Inc. is a leading retailer of athletic apparel and footwear, seeking an experienced Customer Service Team Lead to join our team.
Responsibilities
- Assist the Store Manager in controlling the assets of Hibbett I City Gear
- Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling
- Assumes responsibility of the entire store in the absence of the Store Manager
- Provides knowledge and guidance to employees and customers in all departments when necessary
- Aware of inventory, sales statistics, and expenses to ensure profitability in all departments
- Direct staff to ensure each department's responsibilities and standards are completed
- Keeps the Store Manager informed about inventory movement and customer trends
- Assures quality customer service is maintained
- Performs general administrative duties as needed and is trained in the Store Manager's responsibilities
Requirements
- Experience working in a retail environment, preferably in footwear and athletic apparel
- 1-3 years of customer service experience
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment
- Ability to assist in managing a team and keep up with overall goals and profits
- Is a self-starter, has initiative to take on important tasks without being asked
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Is a team-player, passionate about outstanding customer service and selling merchandise
About Hibbett
Hibbett Retail, Inc. is a leading retailer of athletic apparel and footwear. Our mission is to provide excellent customer service and promote a positive shopping experience for our customers.
