What are the responsibilities and job description for the MHS Resident Services Specialist position at Hickam Communities LLC?
At Hickam Communities, we turn housing into homes. We recognize that our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace. We value results, teamwork, innovation, and mutual respect. Come join our team and be part of a nationally recognized leader in property management and development, where we view ourselves as trailblazers as we tackle the challenges ahead.
Our Benefits:
- Generous time off policies (including 11 paid holidays, generous Accrued Time Off increasing with years of service, paid sick time, annual day of service, and floating holiday)
- 401(k) plan with a company match
- Various comprehensive Medical, Dental, & Vision plan options for you and your family
- Flexible Spending Account and Dependent Care Flexible Spending Account
- Long Term Disability, Basic Term Life and AD&D, optional supplemental life insurance
- Tuition Reimbursement program and continuous training and development opportunities
- Wellness program (group challenges, seminars, gym membership reimbursement)
- Employee Assistance Program
Responsible to assist and coordinate all requests from military families with the property management team including move ins, move outs, inquiries, community standards enforcements. Responsible to maintain curb appeal and coordinate community activities. The Resident Services Specialist has an additional specialized job duty which may include mentoring, event planning, additional customer care duties or other specialized duties.
1. Conduct move out assessments with departing residents and assess any charge for damages.
2. Administer move-in paperwork and home inspections with residents.
3. Answer resident questions and assists in resolving resident complaints. Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
4. Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
5. Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.
6. Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
7. Provide administrative support at the community center.
8. Develop and maintain strong resident relations. Responsible for completing customer relationship management requirements for the Resident Journey program.
9. Leasing homes in a community: Conduct neighborhood tours and home showings for qualified potential residents. Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures. May execute lease signing.
10. An additional specialized job duty which may include mentoring, event planning, additional customer care duties, GOQ coordination or other specialized duties.
Leasing homes in a community: Conduct neighborhood tours and home showings for qualified potential residents. Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures. May execute lease signing.
Leasing homes in a community: Conduct neighborhood tours and home showings for qualified potential residents. Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures. May execute lease signing.
