What are the responsibilities and job description for the Service Writer position at Hickory Enclosed Trailer Sales INC?
**Job Title:** Service Writer
**Job Overview:**
We are seeking a dedicated Service Writer to join our team. As a Service Writer, you will be the primary point of contact for customers requiring automotive services. Your role will involve communicating with customers to understand their vehicle issues, documenting service needs, and coordinating with our technicians to ensure timely and efficient repairs.
**Responsibilities:**
- Greet customers and ascertain the reason for their visit
- Document customer concerns and vehicle issues accurately
- Provide cost estimates and timelines for repairs
- Coordinate with technicians to schedule repairs and maintenance
- Communicate updates to customers regarding the status of their vehicles
- Upsell additional services or products based on customer needs
- Ensure customer satisfaction by addressing any concerns or questions promptly
**Skills:**
- Prior experience in automotive repair or service writing
- Proficiency in cash handling procedures
- Knowledge of mechanic work and auto body repair processes
- Understanding of dealership operations and service department workflows
- Strong communication and interpersonal skills
- Ability to upsell services effectively
This position offers the opportunity to work in a dynamic environment where you can utilize your automotive knowledge and customer service skills to provide exceptional service to our clients. If you are passionate about the automotive industry and enjoy interacting with customers, we encourage you to apply.
Required Skills: Automotive repair, Cash handling, Mechanic, Auto body repair, Service writing, Mechanical knowledge, Dealership, Upselling, Automotive service.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Shift:
- Day shift
Work Days:
- Weekends as needed
Experience:
- Service writing: 2 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Conover, NC 28613 (Required)
Work Location: In person
Salary : $60,000 - $75,000