What are the responsibilities and job description for the Technical Analyst (Enterprise Monitoring) - Hybrid (No C2C or H1) position at Hicks Professional Group?
Job Details
Technical Skills:
Skill | Years/Level of Experience |
Enterprise Systems Monitoring Tools | Intermediate |
Unix | Intermediate |
Splunk | Intermediate |
Issue Management | Intermediate |
Structured Query Language (SQL) | Intermediate |
Role Description:
Must be able to go through security clearance process
Bachelor's degree OR 4 years of relevant work experience needed
Must be able to work flexibly - nights, weekends, and/or holidays
Technical analyst on the Enterprise Monitoring Team to support continuous OS patching
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Skills Required:
- Enterprise Systems Monitoring Tools Intermediate
- Database and Unix - Intermediate
- Splunk Intermediate
- Issue Management Intermediate
- SQL - Intermediate
Additional Skills:
Enterprise System Monitoring
Service Management for Desktop Support
Service Desk Remote Technology Support
Production Support
System Monitoring Tools and Techniques
Production Planning and Scheduling
