What are the responsibilities and job description for the Care Champion position at HIDDEN GENIUS PROJECT, INC.?
JOB IDENTIFICATION:
Job Title: Care Champion
Department: Programs
Supervisor Title: Support Service Manager
POSITION PURPOSE AND SUMMARY:
The Care Champion within The Hidden Genius Project implements the holistic care management model according to the Support Services strategy. The Care Champion ensures that student participants in the Hidden Genius Project’s Intensive Immersion program receive comprehensive services, driven by their expressed needs in support of successful program retention, completion, and transition. Hence, they are primarily responsible for conducting the student and family intake process (which includes demographic data collection and assessment of needs) and working with students and families to develop and manage Individualized Care Plans; and coordinating of care including problem-solving, helping students navigate services, service referral, and occasionally coordinating workshops on various student success themes (i.e. Post-Secondary Planning; Life Skills, Planning and Organization etc...). Additionally, they coordinate with and work collaboratively with the Programs and Operations staff. The Hidden Genius Project seeks to provide a holistic care model that is strengths-based and culturally responsive to the needs and goals expressed by our youth and family participants. The Care Champion serves as a critical contributor toward this end. Accordingly, it is vital that they continually exercise ingenuity, enthusiasm, ethics, and a deep commitment to continual learning within an exciting startup environment. Finally, the Care Champion works as part of a dynamic, communicative, and supportive team of staff, volunteers, and Board members committed to their success. This is the consummate role of the social change agent with a creative and entrepreneurial spirit.
DUTIES AND RESPONSIBILITIES:
Essential Functions:
Provide Care Management Services- Implement student Care Coordination Model in response to student and family needs. Develop and maintain a positive rapport with youth and family participants, identify resources and services in response to student needs, and facilitate healthy linkages to resources through service referral to external partners. Provide one-on-one student support through care management services. Assist with basic need resources in support of successful youth participation in the Immersion Program (i.e. snacks and meal services, transportation coordination, facility coordination, etc.).
Mentorship and Positive Student Experience – Develop rich one-to-one connections with Immersion participants. Through mentorship relationships, identify holistic participant needs as they arise, and strategize with The Hidden Genius Project staff to develop a plan to address them. Solicit participant and parent/guardian feedback to guide responsive programmatic improvements to maximize participant enjoyment and success.
Training, Technical Assistance, and Facilitation – Train The Hidden Genius Project staff and volunteers on relevant human service topics, best practices, and methods. Engage relevant external stakeholders to leverage resources and develop partnerships towards meeting youth and family participant needs. Collaborate in designing strategies to scale impact and/or support systems-level implementation. Facilitate training and/or convenings for adults interested in providing technology education and direct services to youth. As necessary, train volunteers to support Immersion Program, Catalyst, and Community Partner Program activities, and manage them within those settings.
Other duties as assigned by the Site Director, Support Services Director, and/or Programs Director – Work on other short-term and long-term projects as the need arises.
Non-Essential Functions:
Support additional organizational initiatives, community engagement efforts, and national programming as needed.
Contribute to ongoing curriculum development and refinement.
Assist with event planning, logistics, and facilitation.
General All-Staff Responsibilities:
Engage and mentor youth participants and colleagues through hands-on learning experiences.
Foster a safe, inclusive, and engaging learning environment for all program participants.
Collaborate with internal teams and external partners to optimize program delivery.
Participate in professional development and continuous learning opportunities.
Support a broad range of operational tasks outside of the standard job scope to ensure youth success, including logistical support, crisis response, and creative problem-solving.
Other responsibilities as assigned.
QUALIFICATIONS, SKILLS, AND ABILITIES:
Required:
Bachelor’s Degree
3 or more years of experience with direct service case management
3 or more years of experience providing youth services
Commitment to achieving The Hidden Genius Project’s mission and vision
Excellent writing, communication, presentation, and group facilitation skills
Ability to work 40 hours per week, and during the evenings and weekends, as needed
Desired:
Excellent leadership abilities
High comfort level with technology
Experience working and communicating effectively with urban, underserved, and/or low-income youth
Intense commitment to the life success of Black males and boys, and men of color
Experience mentoring and working closely with Black male youth
“Can do” attitude and ability to work as part of a team
Willingness to develop differentiated learning experiences
Ability to prioritize, organize, and delegate effectively required.
Ability to receive feedback and engage in continuous self-improvement
Ability to adapt to a dynamic, rapidly-changing work environment
Ability to build positive relationships with all important constituencies
Firm belief in personal accountability, producing measurable outcomes, and sustaining high expectations
ROLE OVERVIEW:
Role Location: (Sites/ Site-Central Team)
Status: Non-Exempt/Exempt
Schedule: 40 hours per week, starting April 2025, including evenings and weekends as needed.
Manages Employees, Interns, and volunteers (including attraction and coordination tasks)
Years of experience:
Benefits Eligibility: Medical, Dental, Vision, 401k (up to 4% match), annual professional development
Working relationships: At each location, site team members work closely with their immediate team, supervisor, and key leadership to support daily operations and program success. They also connect with colleagues in similar roles across different locations to share best practices and strengthen our collective impact. Central team members provide organization-wide support, collaborating across departments and locations to ensure seamless operations and strategic growth. Together, every team member plays a vital role in advancing our mission.
Our organization operates within a dynamic structure that supports both site-based and central team roles. Site-based team members play a key role in our 15-month youth program, with an immersive summer schedule (Monday- Friday, between 7 AM - 6 PM for seven weeks) and a structured fall schedule that includes full-time hours, one evening per week, and one Saturday per month. Meanwhile, central team members maintain a Monday-Friday schedule (typically between 7 AM - 6 PM), supporting organizational needs through strategic initiatives, cross-functional collaboration, and efforts beyond core job duties. Regardless of role, every team member contributes to our shared mission and the success of our Geniuses.
WORK ENVIRONMENT:
The Hidden Genius Project operates in a dynamic and flexible work setting to best support our mission and the needs of our youth. We are flexible but require an onsite commitment for the first year of employment.
Site-Based Roles: Staff in these roles work from programming locations within local communities. These locations have traditionally included school sites, faith-based institutions, and other commercial or community spaces designated for youth development programs. Site-based roles require adaptability to varying facilities and settings, ensuring a safe and engaging environment for program delivery. Site-based roles have the flexibility to work remotely as approved by supervisors and within our workplace policy and program needs.
Central Team: Primarily based between our headquarters in Oakland and our Los Angeles site in CA, both feature a modern office setting. While many responsibilities are managed from a central location, team members have the flexibility to work remotely as needed and within our workplace policy. Remote work arrangements require supervisor approval, proactive communication, self-discipline, and the ability to collaborate effectively across time zones and locations.
General Work Conditions:
Requires occasional travel for site visits, events, and meetings.
Collaboration with staff, partners, and youth may extend beyond traditional work hours to meet programmatic and organizational demands.
Flexibility is key in this role, as responsibilities may shift based on programmatic needs and youth engagement.
BENEFITS OF THE ROLE:
Dynamic, collaborative, and purpose-driven work environment.
Meaningful opportunity to impact the lives of Black male youth and other youth of color.
Entrepreneurial organization with opportunities for innovation and leadership.
Direct connection to industry professionals and networking opportunities.
Competitive compensation and benefits package.
Opportunity to contribute to the growth of a national nonprofit.
COMPENSATION:
Salary and benefits will be competitive and commensurate with experience.
PHYSICAL DEMANDS:
Employees may occasionally climb, balance, stoop, kneel, crouch, or crawl.
Frequent standing, walking, and sitting are required.
Regularly grasp objects, talk, and/or hear.
Occasionally lift up to 50 pounds; regularly lift up to 10 pounds.
Vision abilities required for maintaining safety in programming spaces.
Ability to travel and supervise youth transportation as needed.
National (and possibly international) travel is required.
Non-traditional work demands: The nonprofit sector and our commitment to youth development require flexibility beyond a standard work structure, often necessitating engagement in unexpected situations and responsibilities.
